Bailey Mcallister Email and Phone Number

Manage 65 Advisors to achieve quality metrics, data integrity, & category 1 KPIs, improving data quality by 11% Org-wideProvide short & long-term leadership coverage for managers for teams of 16-20 with 100% process complianceIdentify areas of opportunity in procedural documentation, propose changes to stakeholders with 75% implementation rateTrain & mentor new/struggling advisors to improve performance in accordance with Org expectationsDevelop forecasting tool to anticipate… Show more Manage 65 Advisors to achieve quality metrics, data integrity, & category 1 KPIs, improving data quality by 11% Org-wideProvide short & long-term leadership coverage for managers for teams of 16-20 with 100% process complianceIdentify areas of opportunity in procedural documentation, propose changes to stakeholders with 75% implementation rateTrain & mentor new/struggling advisors to improve performance in accordance with Org expectationsDevelop forecasting tool to anticipate coaching needs, resulting in proactive upward scaling of support team by 66% Show less

Managed Org-wide mentoring program overseeing 22 mentors & 25-40 mentees per month, handling scheduling & ticketing,& professional development of mentors, improving mentee focus metrics by average of 10%Handled customer escalations & resolve complex technical issues, utilizing existing documentation & engineering ticketsConsistently exceeded performance expectations, ranking in top 10% of Advisors & winning multiple awardsServed as Employee Enrichment champion

Serve as both mentor & tutor, assisting new students with math, writing, & computer literacyHelp students learn about & access academic resources for academic success & development of life management skillsRecruiting & outreach to potential TRIO SSS participantsPromote & attend TRIO SSS community events

Hiring/training coordination, new hire training, day-to-day coaching & mentoring of sales & customer service acumenGeek Squad & customer service MOD for escalated customer requests in person & over the phoneDaily money management for top earning store district-wideMaintained & audited files for Employment Practices Act compliance, achieving 98% compliance scoreWomen of Leadership Forum (WoLF) memberBrad Anderson Legacy Award Winner