Front Desk Agent/Bartender
CurrentWelcome patrons to front desk and engage in friendly conversations while conducting check-in process.Provide information about hotel amenities, services, and local attractions.Resolve customer complaints promptly and courteously.Assist with luggage handling for incoming guests.Record guest comments or complaints, escalating to management for immediate resolution.Provide basic food service by preparing breakfast items and coffee supplies.Prepare alcoholic and non-alcoholic beverages according to recipe standards.Follow alcohol awareness procedures for preventing intoxication and handling intoxicated guests.