Bailey Moore Email & Phone Number

Louisville, Kentucky, Us

Managed IT vendors and licensing agreements to ensure compliance and cost-effectiveness. Conducted regular system audits to ensure compliance with security policies and industry standards. Oversaw a team of Help Desk technicians, providing guidance and support to ensure timely resolution of technical issues. Enforced policies related to hardware management, access requests and approvals, software management, endpoint patching, system auditing, help desk policies, and onboarding/offboarding. Managed information systems, including Google Workspace, Active Directory, email, and other applications. Coordinated the deployment and management of non-in-house software and specific in-house legacy advantage deployments. Streamlined IT processes and procedures to improve overall efficiency and productivity. Collaborated with other departments to identify and address IT needs and issues. Maintained up-to-date knowledge of emerging technologies and industry trends to ensure the organization's IT infrastructure remained current and competitive.

Louisville, Ky, Us

Provided technical support to clients and delivered customer service during those interactions. Supported and troubleshooted a multitude of technologies that included workstations, servers, virtualization, networking, and vendor-specific hardware and software. Worked with Active Directory for domain changes for user management and security groups. Documented IT processes and updated tickets with solutions. Ensured compliance with company policies and procedures related to technical support and customer service.

Planned and implemented small business IT system solutions for multiple locations. Instituted Microsoft 365 email for the whole organization. Managed and procured IT infrastructure including networks, computers, software, and mobile devices. Preformed troubleshooting on anything IT related including but not limited to computers, servers, printers, software, network connectivity, emails. Used a website builder to create basic websites and an eCommerce store for customers to order products. Coordinated with vendors to implement network devices, security systems, IP phones, cameras, payment processors and a variety of software. Some experience with graphic design for social media.

Glasgow, Kentucky, Us

Provided technical support to end-users via phone, email, or in-person. Installed and configured computers, printers, smartboards, projectors, and network equipment such as switches and patch panels. Ran network and audio cables for large and small-scale projects. Maintained hardware inventory and asset tracking. Documented all IT processes and procedures in a ticketing system.

Associate In Applied Science, Information Technology

High School Diploma