Bailey Phillips Email & Phone Number

Little Rock, Arkansas, United States

Little Rock, Arkansas Area

Awarded the Staff Excellence Award in Education for the UAMS College of Medicine Dean's Honor Day 2021.Oversaw and provided remote training to a team of 7 full-time regional-based Coordinators.Directed and managed the planning and implementation of education-related projects, programs, and events.Designed and created educational and promotional material for various projects, programs, and events.Developed marketing strategies for web-based/social-based improvements to encourage student recruitment and education retention.Supervised a team to execute the marketing strategies for web-based/social-based improvements.Served as a divisional liaison between internal and external departmental divisions, other state and governmental agencies, as well as the general public.Consistently exceeded my role by; identifying division-related problems, tracking and collecting data, creating professional easy-to-understand reports, and generating solution-based options for the executives.Worked with company-wide communications staff to advertise departmental news/updates, recruiting events, and recognition for student and staff accomplishments.Collaborated interdepartmentally in scheduling more than 200 students annually into various specialty-specific programs to increase student recruitment.Served as a leader in two student-led specialty-specific interest groups.Successfully implementing innovative procedures and techniques to increase efficiency in operations.Operated as a Coordinator on a $4.6 million grant to address the rural physician shortage, by formulating new concepts and planning topic-focused events.Planned and established three ongoing appreciation programs for students, coordinators, and directors in order to combat burnout.Served as a Study Coordinator on an ongoing research study to implement new curriculum, in order to increase student engagement and interest in primary care.

Successfully established over 50 processes with paired instructional walkthroughs to increase staff productivity. Prepared and participated in establishing practices, templates, policies, tools, and partnerships to expand and mature the capabilities of the organization.Worked creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence to establish program funding.Consistently kept all journal publications, awarded grants, and personal Curriculum Vitaes of four faculty up to date at all times.Served as a divisional liaison between internal and external departmental divisions, other state and governmental agencies, as well as the general public.

• Successfully learning and demonstrating all HIPAA rules and regulations.• Meeting monthly with other team members to communicate about any program updates or any concerns.• Interacting with a computer system with multiple programs (i.e. Epic).• Perform a variety of duties with regards to record analysis and supply charge capturing. • Process and analyze records of hospital patients according to policy and procedure and refer incomplete records to responsible physician or department head for completion. • Process emergency room records and maintain appropriate indexes according to policy and procedure. • Follow specified procedures for dispatching finished reports to designated persons for approval and for dispatching copies to appropriate parties. • Prepare incoming correspondence for processing and verify the completeness of patient authorizations.

Little Rock, Arkansas Area

• Greeting patients politely• Maintaining complimentary coffee and tea bar• Successfully completing office closing duties• Following dress code and all personal appearance guidelines to maintain a professional presence• Taking, placing, and transferring phone calls in a respectable and professional manner• Advising and guiding patients • Providing important relevant information to a patients’ needs• Successfully obeying and following all HIPAA rules and regulations• Interacting with a computer system with multiple programs (i.e. Epic)• Aiding and productively completing tasks in order to assist Office Manager and Order Coordinator.• Finding and filing forms for Order Coordinator.• Being flexible enough to continuously switch positions throughout the day to meet the needs of the office• Managing time and order of patient appointments• Resolving conflicts that arise• Scheduling, canceling, rescheduling appointments• Carefully reading patient past history reports in order to successfully schedule appointment correctly• Checking in patients, which includes: o Polite customer service o Handling, entering, and updating insurance information o Entering, correcting, and verifying demographic information o Informing patients of the relevant information to their specific appointment o Instructing and guiding patients through the appropriate paperwork for their appointment

Certified Professional Life Coach

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Theatre Arts Minor

High School Diploma, General Studies

Activities and Societies: Cheer leading Volleyball Theatre Computer Club Student Council (Class Representative Photography Club Spanish.