Customer Account Specialist - Molson Coors
CurrentOversee truckload shipments as both live load and unload or drop trailer methods; Monitor raw material shipments to ensure on time delivery for end users and; Develop standard operating procedures to improve practices of load planning, shipment tracking, financial accessorials, and communication with shippers, consignees, and carrier partners to help ensure a uniform customer experience across multiple shipping locations; Correspond with shippers, consignees, and carrier partners to ensure the needs of all are met; Resolve issues with on time deliveries to consignees due to obstacles such as weather, road closures, or market capacity; Collaborate with carrier partners to ensure efficient use of market capacity; Track the trends and needs of the “big beer” business across the country and adjust business strategies to match current trends; Track contract award management on weekly and monthly basis and ensure contractual obligations are being met by both the shipper and CH Robinson; Monitor and assist in resolution of insurance claims with both internal and external parties