Is Service Desk
Current First point of contact for all IT related issues with company providedassets Handle tickets and inbound calls while meeting SLA and performancegoals Troubleshoo
Nov 2022 - Present
AeroLeads people directory · profile
Bailey Shields Email & Phone Number
Open for fulltime remote work
at
BlueCross BlueShield of Tennessee
1 work email found
@nwnit.com
3 phones found area 908 and 800
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Open for fulltime remote work
Location
Chattanooga, Tennessee, United States
Who is Bailey Shields? Overview
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Quick answer
Bailey Shields is listed as Open for fulltime remote work at BlueCross BlueShield of Tennessee, based in Chattanooga, Tennessee, United States. AeroLeads shows a work email signal at nwnit.com, phone signal with area code 908, 800, and a matched LinkedIn profile for Bailey Shields.
Bailey Shields previously worked as IS Service desk at Bluecross Blueshield Of Tennessee and Inventory Technician at Cox Automotive Inc.. Bailey Shields holds Associate'S Degree, Information Technology, It from Middlesex Community College.
Company email context
Email format at BlueCross BlueShield of Tennessee
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{first_initial}{last}@nwnit.com
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AeroLeads found 1 current-domain work email signal for Bailey Shields. Compare company email patterns before reaching out.
Profile bio
About Bailey Shields
Experienced IT tech with a large set of skills that apply to a vast variety of jobs.
Listed skills include Troubleshooting, Windows Xp, Windows, Software Installation, and 31 others.
Current workplace
Bailey Shields's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles
Bailey Shields work experience
A career timeline built from the work history available for this profile.
Inventory Technician
- Resolve issues upon initial contact while utilizing effectivetroubleshooting procedures with inventory, images and data loadprocesses
- Manage dealer contracts through the inventory process, includingworking with third party source vendors to perform initial inventorydelivery for dealers
- Ensure dealer products are accurately displayed and exported toAutoTrader and Kelley Blue Books
Apr 2022 - Aug 2022
Desktop Support Technician
- Handled hardware and software troubleshooting on end user assets
- Followed security procedures based on Department of Defensestandards
- Performed troubleshooting tasks for network issues, operatingsystems, and organizational resources
Oct 2019 - Apr 2020
Desktop Support Technician
- Served as company liaison with customers on administrative andtechnical matters
- Configuration and deployment of company assets
- Coordinated between clients and departments for installation anddeployment of assets such as servers, computers, audio equipment,and other company resources
Nov 2018 - Apr 2019
Field Service Technician
Bae Systems, Inc.
- Project lead for the implementation and deployment of DFAR’sacross multiple company sites
- Lead a team to remediated hundreds of machines across thecompany to meet compliance standards
- Configuration and deployment of hundreds of company assets to newand existing users
- Performed troubleshooting tasks for network issues, operatingsystems, and organizational resources
- Revitalized established processes and created new proceduraldocumentation
Jul 2017 - Sep 2018
It Security Administrator
- Provision and deprovision access to over 30 systems, productlicenses, and add/remove access tasks (AD/OU)
- Provided administrative support for RSA, SAP, Office 365, AD,Exchange, Verisae, Peoplesoft, PeopleAnswers, ProofPoint
- Performed casework related to administrative access reviews,physical security access, and user account onboarding/management
Mar 2017 - Jun 2017
Service Desk Technician
- Performed casework related to administrative access reviews,physical security access, and user account onboarding/management
- Configuration and implementation of firewalls, servers, VPN’s, andother customer specific assets.
- Independently managed support for incoming calls for over 60companies
- Troubleshooting server outages and customer requests after hours.
Oct 2016 - Mar 2017
Service Desk Engineer
- Service several companies (around 20)
- Usage of Logmein and Bomgar to remote into customer machines
- Active directory to unlocked users, reset passwords, and create new users
- Virus and Malware removal
- Printer configuration and troubleshooting
- Email troubleshooting and configuration (Lotus Notes, Outlook 2010, 2013)
May 2015 - May 2016
Remote Service Tech
- Receive incoming calls for computer service software problems and provide excellent customer service to resolve ongoing issues
- Provide remote service to configure, install programs, and run basic maintenance programs of customers’computers
- Troubleshooting network issues
- Gaining remote access to customer machines
- Locating and Removing malicious software
- Remotely working with multiple customers simultaneously
Jul 2013 - May 2015
2 education records
Bailey Shields education
Associate'S Degree, Information Technology, It
Middlesex Community College
Information Systems And Networking, Information Technology
Shawsheen Valley Regional Vocational Technical School
FAQ
Frequently asked questions about Bailey Shields
Quick answers generated from the profile data available on this page.
What company does Bailey Shields work for?
Bailey Shields works for BlueCross BlueShield of Tennessee.
What is Bailey Shields's role at BlueCross BlueShield of Tennessee?
Bailey Shields is listed as Open for fulltime remote work at BlueCross BlueShield of Tennessee.
What is Bailey Shields's email address?
AeroLeads has found 1 work email signal at @nwnit.com for Bailey Shields at BlueCross BlueShield of Tennessee.
What is Bailey Shields's phone number?
AeroLeads has found 3 phone signal(s) with area code 908, 800 for Bailey Shields at BlueCross BlueShield of Tennessee.
Where is Bailey Shields based?
Bailey Shields is based in Chattanooga, Tennessee, United States while working with BlueCross BlueShield of Tennessee.
What companies has Bailey Shields worked for?
Bailey Shields has worked for Bluecross Blueshield Of Tennessee, Cox Automotive Inc., Raytheon, Thermo Fisher Scientific, and Bae Systems, Inc..
How can I contact Bailey Shields?
You can use AeroLeads to view verified contact signals for Bailey Shields at BlueCross BlueShield of Tennessee, including work email, phone, and LinkedIn data when available.
What schools did Bailey Shields attend?
Bailey Shields holds Associate'S Degree, Information Technology, It from Middlesex Community College.
What skills is Bailey Shields known for?
Bailey Shields is listed with skills including Troubleshooting, Windows Xp, Windows, Software Installation, Networking, Computer Hardware, Computer Repair, and Operating Systems.
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