Bailey Thompson Email & Phone Number
Who is Bailey Thompson? Overview
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Bailey Thompson is listed as Business Owner at Foley’s Sweet Shop, based in Dungog, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Bailey Thompson.
Bailey Thompson previously worked as People and Culture Manager at Maniax Axe Throwing and Business Development Manager at Maniax Axe Throwing.
About Bailey Thompson
I’m a total nerd for all things customer experience - and helping inspire teams to create outstanding memories with guests in the leisure, entertainment, retail and hospitality industries is my jam. Leaving the nest of my family’s hardware business with hopes of taking the world by storm as an actor (still dreaming), I realised that I wanted to eat anything other than two-minute noodles and took a job working as a Sideshow Host at Luna Park Sydney. Then something wonderful happened. I was chatting to an elderly man who had returned to the park with his family for the first time in 30 years. 4 children, 12 grandchildren and 3 nieces - they’d all made the trip to Luna Park to spend some time with him. His wife had just died, and he had proposed to her at Luna Park all the way back in the 50’s. As the man told me all about the wonderful team members that had made it all possible, I realised that this is why we do what we do. We get to be part of the story. I love creating powerful and infectious team cultures, and I’ve developed an aptitude for lateral thinking and creative approaches to recruitment and driving performance that WOWs.
Listed skills include Customer Service, Team Culture, Leadership, Event Management, and 3 others.
Bailey Thompson's current company
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Bailey Thompson work experience
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People And Culture Manager
Business Development Manager
Venue Manager
Venue Manager
Assistant Venue Manager - Archie Brothers' Cirque Electriq
Merchandise And Sideshow Manager
Key Responsibilities as Manager:• Focused on retaining guests and growing guest sales through consistent application of guest service strategies. • Contributed to the assessment of service improvements and ensured that changes supported the profitability and sustainability of the business. • Managed conflict, disputes and complaints in order to prevent responses from being further exacerbated, while ensuring compliance to legislative requirements. • Understood motivational drives for performance and harnessed them to drive team performance. • Responsible for the recruitment, on boarding and ongoing development of new team members. • Responsible for consistent and effective performance management across entire Merchandise and Sideshow Operation, including Coordinators, Team Leaders and Front Line team members. • Oversaw the movement of stock within the Merchandise and Sideshow operation. This included interpreting stock movements and following up with team members or adjusting systems as required, authorising the purchase of goods, developing and maintaining supplier relationships and overseeing a monthly stocktake. Key Achievements as Manager: - Awarded best Midway Games Operation by IAAPA• Increased guest spend by 12% on previous year in Merchandise and Sideshow Outlets.• Increased number of positive guest feedback enquiries by more than 80% in a two year period. • Reduced staff turnover considerably. • Measurably changed the team culture in the Merchandise and Sideshow Department.• Designed, implemented and delivered new and more effective training material that emphasizes key customer service skills.• Successfully designed and implemented staff incentive and recognition programs for consistently outstanding customer service and high achievers in sales. • Introduced more effective performance management systems with an emphasis on coaching and developing team members.
Merchandise And Sideshow Coordinator - Back Of House
Merchandise And Sideshow Team Leader
Merchandise And Sideshow Host
Frequently asked questions about Bailey Thompson
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What company does Bailey Thompson work for?
Bailey Thompson works for Foley’s Sweet Shop.
What is Bailey Thompson's role at Foley’s Sweet Shop?
Bailey Thompson is listed as Business Owner at Foley’s Sweet Shop.
Where is Bailey Thompson based?
Bailey Thompson is based in Dungog, New South Wales, Australia while working with Foley’s Sweet Shop.
What companies has Bailey Thompson worked for?
Bailey Thompson has worked for Foley’S Sweet Shop, Maniax Axe Throwing, Funlab Pty Ltd, and Luna Park Sydney.
How can I contact Bailey Thompson?
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What skills is Bailey Thompson known for?
Bailey Thompson is listed with skills including Customer Service, Team Culture, Leadership, Event Management, Performance Management, Training And Development, and Recruiting.
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