Bailey Thompson Email and Phone Number

Key Responsibilities as Manager:• Focused on retaining guests and growing guest sales through consistent application of guest service strategies. • Contributed to the assessment of service improvements and ensured that changes supported the profitability and sustainability of the business. • Managed conflict, disputes and complaints in order to prevent responses from being further exacerbated, while ensuring compliance to legislative requirements. • Understood motivational drives for performance and harnessed them to drive team performance. • Responsible for the recruitment, on boarding and ongoing development of new team members. • Responsible for consistent and effective performance management across entire Merchandise and Sideshow Operation, including Coordinators, Team Leaders and Front Line team members. • Oversaw the movement of stock within the Merchandise and Sideshow operation. This included interpreting stock movements and following up with team members or adjusting systems as required, authorising the purchase of goods, developing and maintaining supplier relationships and overseeing a monthly stocktake. Key Achievements as Manager: - Awarded best Midway Games Operation by IAAPA• Increased guest spend by 12% on previous year in Merchandise and Sideshow Outlets.• Increased number of positive guest feedback enquiries by more than 80% in a two year period. • Reduced staff turnover considerably. • Measurably changed the team culture in the Merchandise and Sideshow Department.• Designed, implemented and delivered new and more effective training material that emphasizes key customer service skills.• Successfully designed and implemented staff incentive and recognition programs for consistently outstanding customer service and high achievers in sales. • Introduced more effective performance management systems with an emphasis on coaching and developing team members.