In an Agile environment and as a member of a new pilot program, help write user stories, define the needs of the team, determine risks, create new processes, write documentation, and create training materialsAnalyze multiple K-12 online courses for content alignment in regard to the content standards for over 35 statesCreate and manage hundreds of content standards alignment documentation for over 35 states regarding multiple K-12 online coursesIdentify and fix content gaps within multiple K-12 online courses for over 35 statesManage ongoing alignment project documentation for alignments conducted via vendors

Adjust course metadata and course catalogs based on internal and school requests for all platformsEnsure the accuracy of course metadata and course catalogs for all platformsWork with various departments to manage and maintain course metadata and course catalogsEffectively manage various tasks and deadlines on a daily basisProvide subject matter expertise to other department teams for various course management effortsCreate and run various reports needed to analyze customer catalogs using the DLAP API Console

Created and managed bug reports, along with customer-facing Feature and Bug Release Notes.Provided quality training and technical support to over 35 clinical research sites of varying sizes. Effectively onboarded new customers to a growing platform.Planned and implemented customer data migration projects as part of onboarding.Created and managed process documentation for team and customer onboarding p.rocess

Supported students with disabilities adjust to college life and provided academic support in social studies based courses.