As Social Media Marketing Manager, I develop and implement marketing strategies that drive engagement, brand awareness, and sales through various social media channels. I am responsible for creating content, scheduling posts, monitoring analytics, and developing advertising campaigns that effectively reach target audiences. I work closely with other marketing team members, as well as external stakeholders, to create cohesive and effective social media campaigns that support overall business goals. Additionally, I research to stay up-to-date with the latest social media trends and best practices in order to continually improve and innovate marketing efforts.

As the Senior Service Advisor for Prime RV, I was in charge of leading all communications for the company. I was responsible for providing excellent customer service by greeting customers, listening to their concerns, and guiding them through the repair and maintenance process for their RV's and Campers. I also had to communicate with technicians to ensure that work is completed on time and to the customer's satisfaction. Other responsibilities included scheduling appointments, processing payments, and maintaining accurate records of service and repairs. In summary, I acted as a liaison between the customer and the service department, providing a high level of customer service while ensuring that the Coaches were properly serviced and maintained.

My job duties included greeting customers, scheduling appointments, conducting vehicle inspections, preparing cost estimates, explaining repairs and services to customers, and processing payments. I was also responsible for following up with customers after service to ensure their satisfaction and address any additional needs or concerns.In addition to these customer-facing responsibilities,I also assisted in managing the workflow of the service department, ensuring that service appointments were scheduled efficiently and that the service technicians had the necessary information and resources to complete repairs and maintenance tasks in a timely manner. I helped to maintain accurate records of customer service history, warranty claims, and inventory levels.