• Responsible for the documentation and maintenance of confidential personnel-related information.• Participated in the full redesign of the personnel file retention policy and processes.• Developed digital strategy to house confidential personnel information.

• Worked with Strategic Director to create and implement a critical social media plan with proven success.• Created promotional materials including content posts for social media accounts.• Responsible for the implementation of the customer relations program, including follow-up surveys that were geared toward customer engagement and retention.

• Supported all dealership advertising and promotional activities, including print and electronic media. Responsible for the promotion and services sold in multiple dealership locations.• Trained in accounting principles for managing claims, advertising funding and invoice management.• Supported the Internet Sales Division by reviewing and updating website content, responsible for understanding the regional competitors marketing approach and recommending strategies to effectively grow business segments.• Responsible for the coordination and purchasing of office supplies for multiple dealership locations.

• Responsible for interacting directly with surgical post- operative patients and families to ensure a positive and engaging experience.• Assisted nursing staff with assigned tasks to support a highly functioning patient care unit.• Supported service recovery efforts responding to patient requests, concerns, and questions.