Trains new hires and current staff on procedures, customer service, food preparation, and safety standards.Develops and implements ongoing training programs to maintain high performance and operational standards.Provides leadership and support to ensure team members deliver quality service consistently.Identifies training needs and opportunities for improvement.Leads and manages shifts while acting as manager in charge of store.Communicates clearly, concisely and accurately in order to ensure effective shift operations.Effectively works and acts as a role model at each station in the store.Ensures exceptional customer service is delivered on every shift.Follows all food safety, cash handling and operations procedures and policies.Creates an environment in which Team Members are motivated to do their best.

Collaborated with the People Department Manager to coordinate training, recruitment, and employee retention initiatives.Supervised and led crew members to deliver high-quality customer service in a fast-paced environment.Addressed customer complaints promptly, ensuring positive guest relations and satisfaction.Monitored daily operations, including food preparation, inventory management, and cleanliness.Assisted in achieving sales targets while managing cash handling processes.Ensured compliance with health and safety regulations to maintain a safe environment.Organized shifts according to staff level and sales; delegated tasks to optimize operational efficiency.Evaluated employee performance, providing constructive feedback and support for development.