Experienced, technical-support administrator proficient in project management and process improvement with extensive knowledge of commercial software applications. I holds a degree in Computer Information Systems with certifications in Software Support and Cyber Security. I am also a Certified Kaseya Administrator/Technician. As a Managed Service Administrator at Bryley Systems, I provide reliable and efficient IT solutions for clients in various industries, including biotech, academia, and manufacturing. I have over 20 years of experience including IT Systems and Security Administration, office administration, lab coordination, customer service, events planning, finance, manufacturing, supply chain, and quality assurance, and I am a Systems Administrator and Cyber Security Specialist and Certified Quality Assurance Specialist. I am proficient in Managed IT Services and Cyber Security, web and database design and administration, software systems support, lean six sigma, and executive administrative assistance. I have earned multiple certifications and degrees. I have received the MIT Excellence Award for Unsung Hero in 2015. I am passionate about improving processes, solving problems, and collaborating with diverse teams. In 2023 I received my Computer Information Systems degree at Northeastern University and Mount Wachusett Community College, with a concentration in Cyber Security and Software Systems Support, Database and Web Design and Administration. I am looking for a full-time position that allows me to leverage my skills and expertise in IT, biotech, or academia.