Charles Bailey Email & Phone Number

Richmond, Va, Us

Richmond, Va, Us

Richmond, Virginia, United States

Richmond, Virginia, United States

Richmond, Va

• Provide setup and operation of classroom technology systems to support instructors during class sessions.• Provide on-call troubleshooting support for classroom AV and technology systems, including equipment such as video projectors and display systems; control interfaces such as Creston and Extron; microphones and sound systems including both handheld and Shure wireless (handheld and lavalier) and wired mics; video cameras; video, audio, and web conferencing systems such as Zoom; audience response systems including polls; lecture capture systems (Echo360); digital audio and video recording systems; DVD/Blu-ray players; and document cameras.• Provide set-up and operation of video and web conference equipment; provide coordination between local and far sites.• Perform hands -on preventative maintenance to ensure meeting and classroom equipment is stored securely and ready for use by the next class.• Provide troubleshooting of classroom computers, classroom technology and student/staff/faculty laptops.

Chester, Virginia

• Provided timely helpdesk support and resolved issues via phone and chat for over 80,000 Associates world-wide. • Assisted users with onboarding in returning and new users as well as check necessary groups (to include group policy updates) and permissions in Active Directory / ADManager Plus.• Utilized new ticketing system (ServiceNow) in conjunction with HP Service Manager (HPSM). Documented all necessary information for second and third-tier support to resolve issues that needed to be escalated.• Monitored and responded quickly and effectively to requests received through the IT helpdesk.• Monitored Service Desk for tickets assigned to the queue and processed first-in first-out based on priority.• Modified configurations, utilities, software default settings, etc. for the local workstation.• Documented internal procedures.• Ensured each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.• Installed, tested and configured new workstations, peripheral equipment and software.• Maintained inventory of all equipment, software and software licenses.• Managed PC setup and deployment for new employees using standard hardware, images, and software.• Performed timely workstation hardware and software upgrades as required.

Richmond, Virginia Area

• Purchased, assembled and setup necessary hardware and software required to facilitate business operations, including website hosting providers, audio recorders, video cameras and computers while adhering to necessary costs.• Researched and registered the domain name required for the non-profit group.• Designed website for the organization using WordPress and Dreamweaver.

Richmond, Virginia Area

• Built standard specialized and complex HRMS Reports using Excel, SQL and Business Intelligence Tools (Cognos) as well as migrated the entire HRIS (UltiPro) system from Cognos 7/Impromptu to Cognos 8 and Cognos 10, as well as the transition to a SaaS-based environment.• Implemented process improvement, including adding user-based and visual (calendars) prompts, scheduling reports for various departments for specific HIPAA privacy laws, triggers and time-based including daily, weekly, monthly and quarterly intervals.• Focal point in access and diagnosing problems with existing and onboarding user firm-wide.• Developed and maintained detailed documentation on administration of HRMS (UltiPro).• Administered the firm’s viDesktop, an evaluation/survey application and Staff Time and Reporting System (STAR). Duties included automating imports, reporting, monitoring, troubleshooting and upgrading such as payroll data such as overtime, bonuses, retirement funds, other miscellaneous compensations, and benefits.• Coordinated with IT to ensure proper upgrades, training, and application and network settings.• Researched new methodologies to facilitate a more efficient, productive, and less computer intensive when running reports.• Attended UltiPro (via Salesforce) activities and courses, including self-training, VoIP WebEx calls, and documentation for Business Intelligence using the Cognos applications.

Richmond, Virginia Area

• Created over 10,000 help desk tickets using BMC Remedy with detailed documentation and resolutions.• Contributed in training or orienting other staff on office policies and procedures.• Performed diagnostics and troubleshooting of system issues for students, faculty and staff such as viruses, faulty hardware, internet connectivity and university application problems via phone, e-mail, and walk-up support.• Assisted users in computer lab with issues involving printers, software applications, lab equipment, and account issues. • Exercised strong interpersonal communication skills with customers and department personnel.• Administered users in Active Directory for password resets and locked accounts.• Assisted with replacing podium computers and reimaging them.• Configured, diagnosed, used troubleshooting techniques and supported desktop and laptop hardware to include Acer, Apple, Asus, Dell, HP, Lenovo, Toshiba, Sony as well as Android iOS, Blackberry, and Windows Mobile phones/tablets.

Richmond, Virginia Area

• Merchandized computers and other hardware and software.• Performed general promotion and sales of the products explaining features and providing knowledge on differences between products.• Presented service plans to the customers on each product sold.• Kept track of returned, stolen, and damaged products.• Communicated accurately with customers to make sure their purchases parallel their wants.• Responsible for answering phone calls of customer to provide all the information regarding to products.• Maintained department area as well as ensured the display areas are organized and clean.• Performed accurate sales transaction according to the cash control policies and procedures.

Bachelor’S Degree, Information Systems, 3.2

Activities and Societies: AITP Student Government Member (Judicial)Worked 30+ hours a week while attending school full-time!

Html / Javascript / Web Design, English, A

I was enrolled in college courses while in high school (earned college credits)