Bailey Davies Email & Phone Number

North Tawton, Devon, Gb

Responsible for the management and reliability of our Vehicle and Driver Telematics System, Vehicle Safety Solutions, EBPMS (Electronic Braking Performance Monitoring System), Lone Worker Devices and all Driver Mobile Applications.

North Tawton, Devon, Gb

Providing 3rd line support focussing primarily on our TMS solutions (Transport Management Systems).• Project work• System configuration changes• Carrying out test scripts after upgrades are deployed into UAT environments to ensure changes that have been made, work as expected, before then deploying into Live• Regular B2C/C2B communication• Training end users• Continuously looking to find new ways to improve system functionality

North Tawton, Devon, Gb

Part of a great team providing 3rd line BAU support for all TMS (Transport Management Systems) and Central Systems at Gregory Distribution.

North Tawton, Devon, Gb

I was the main contact for providing IT support for the company-wide telematics system. I had to ensure that the business has an effortless experience tracking and monitoring 1,000 vehicles and 1,900 trailers across over 30 sites in the UK, whilst guaranteeing that various tracking issues are dealt with promptly.As well as this, I provided 1st/2nd line IT support to over 2,000 employees including drivers, face to face and remotely using remote desktop. Daily use of Active Directory and deploying devices from MDM and patching networks.We oversee a large array of software such as SupaTrak (Vehicle & Driver Tracking), Manpack (Transport Management), Freeway (Fleet Management), iTrent (HR & Payroll), OpenOptions (Employee Management) and more.

Taunton, Somerset, Gb

I provided first line (and some second line) IT support through the Helpdesk and face-to-face to over 1300 students and 500 members of staff who use Microsoft (Win7/8/10) and Apple products (Macbooks, iPads and iPhones). I systematically log calls using the Helpdesk software.Assist staff in facilitating the use of IT, intervening where necessary to develop their skills and understanding. Taking initiative in resolving any problems with equipment and reporting any defects and maintenance issues promptly where necessary.I dealt with stressful situations such as computers in live exams shutting down and students losing work during the exam. Daily use of Active Directory and deploying devices from MDM. Patching Networks, Remote Desktop. As well as PC’s I also assisted in the maintenance of printers.

Gb

Marketing Apprentice at Somerset County Council within Support Services for Education (SSE). Daily tasks consisted of creating a range of educational resources like posters and event leaflets etc. These would then be distributed at various locations.I was a member of the SSE publications panel which consisted of proofreading all internal and external produced materials to ensure the documents and branding aligned with the agreed standard.

Started as an apprentice at BWW and completed at Level 3. Continued as a fully qualified employee.Main duties were: Logo, poster, leaflet and business card design. Funeral Order of Service sheets were a popular product created daily.Other products include books, celebration cards (Christmas etc), raffle tickets.Programs used: Adobe Creative Cloud.

Business, Management, Marketing, And Related Support Services

Graphic Design Level 3 A Level, Graphic Design

Education record