Gerald Bailey Email & Phone Number

Run cable, splice cat 5 and terminate with rj45Data backup and recoveryRemote supportConsulted with the customer on correct solutions for a variety of computing and network typesComputer, laptop, notebook, and iphone repairs, as well as, optimization and complete builds Os, hardware, and software updates, upgrades, and installationsVirus removal and protectionWireless networking a/b/g/n including security Successfully constructed media servers and networks to customer Troubleshoot network connectivity using command prompt

Supported customer interactions for instrument testing, calibration and troubleshooting, PC software and web systems.listen and attempt to understand customer needs, taking actions to address these needs, and communicating effectively throughoutMaintaining customer focus in the midst of difficult circumstancesTroubleshooting a web-based systemInstrument and PC software supportDatabase connections; SQL troubleshooting.Documented calls and issues/resolutionsRecognizing the need for issue escalation and implementing effectivelyTrained in key parts of the phone support role as well as new Hardware and software solutions to stay current with our new products and linesOnce trained can be self managed with little supervision

Demonstrated the ability to successfully troubleshoot, document, and repair Client/ Server connectivity issues on the network with the use of tone generators, probes, crimpers, inline network testers, Etc..Maintained constant flow of information within the IT department.* Configured workstations and laptops to work on the VPN.* Purchased and added new workstations, monitors, digital cameras, laptops, projectors, and printers to the Asset ID inventory list.Configured and troubleshot issues dealing with Citrix, MS Access, Outlook, Excel, Project manager, and various other software and hardware used by the managers on site and remotely using Desktop authority.Ran daily backup and delivered to the backup warehouse.Imaged and configured new desktops and laptops for deployment.* Shipped and received pc's, laptops, monitors, and printers to/ from our remote locations.* Maintained the warranty and service agreement list as well as the software licenses for all applications. * Utilized Active Directory to join and move profiles into the proper Organization Unit.* Used Visio to document server, client, printer, switch, router, cash drawer, and office printer placement the Network.* Demonstrated the ability to communicate and file necessary paper work via fax, e-mail, postal service, and telephone service.* Install, configure, and troubleshoot Telrad and Panasonic phone Switches (Usually multiple cabs).* Installation of Cable, wireless access points, stinger ringers, Pa's, Dss modules, and telephones.Trained all supportive staff on the proper use of new hardware and software applications.Demonstrated a punctual and laborious work ethic in the complete installation and implementation of POS server based network systems with the customer's satisfaction and a successful transition as the primary goal.

Monitored national server/ client health report for problem areas on the company intranet.* Troubleshot network and server/ client issues using SQL Sybase querys, Boot, App., Configuration logs, Event Viewer, Remote Desktop, Desktop Authority, and Terminal Services.* Accurately logged, updated and maintained trouble ticket logs using a proprietary CRM system.

Consistently demonstrated excellent customer service and call control skills while using specific troubleshooting techniques to resolve issues for end users of home networking products.Kept accurate accounts using in to the Robohelp ticket tracking agency.* Troubleshot wired and wireless 802.11a/b/g /n networks, including gateways, routers, print servers, and camera hardware, firewall software and modems.* Used PING, IPCONFIG, WINIPCFG, TELNET, TRACERT to troubleshoot network connectivity with ISP's.

A+, N+, Mcp

No Degree, Plant Molecular Biology