Bailey Ball Email & Phone Number

Ann Arbor, Michigan, United States

Ann Arbor, Mi

• Responsible for software cross-sell, up-sell, and retention of 120 CPA firms, ranging from 30-200 staffmembers, while delivering on new client growth targets.• Achieved 112% of 2018 sales goal, 124% of 2019 sales goal (earning President’s Club AchievementAward), and 102% of 2020 sales goal.• Evaluated and interpreted clients’ workflow, technology environment, and business pains, throughquestioning, to provide recommendations on software solutions.• Accountable for timely and successful client project delivery through relationship management betweenconsultants, product trainers, and technical support.• Utilized industry knowledge and current events to better understand client needs and concerns.

Chicago, Il

• Managed a $50 million dollar book of business consisting of 25 hospitals and health systems throughout Michigan and Ohio.• Achieved 107% of 2015 sales revenue goal and 94% of 2016 revenue goal through the specialization of healthcare specific technologies and trends.• Developed knowledge on industry influencers, such as HIPAA compliancy, Meaningful Use, Enterprise Security, and HCAHPS.• Cultivated relationships between on-site solution architects, customers, partners, and field resources.• Supervised backend processes with various internal departments such as Accounts Receivable, Logistics, Warehouse, and Configurations.• Mediated approximately 30 weekly phone calls with customers and resources to further growcustomer loyalty and sales.

East Lansing, Mi

• Implemented pre-game, in-game, and post-game promotions at MSU varsity sporting events. • Represented clients, such as GMC and the Big Ten Conference, in customer loyalty and Internet surveying.• Assisted in the collection of 7,000 surveys throughout home football games in 2010 football season.• Handled office relations in the Sales and Marketing Office during the workweek, undersupervision of Director of Sales and Marketing and Director of Promotions.

Benton Harbor, Michigan Area

• Strengthened training processes and B2B selling relationships with a nationwide training initiative hosted in 32 cities.• Led and managed a logistical plan for delivery of 5,000 giveaway items throughout the country.• Analyzed gaps and provided recommendations to improve marketing plan.• Managed internal creative agencies to reduce cost and time of the creation of promotional material.

• Oversaw and led all social media and marketing operations and team members.• Created and developed campus-wide brochures using Adobe Photoshop, InDesign, and Illustrator.• Developed new marketing strategies to target the growing international student demographic.• Coordinated the recruiting of over 40 area businesses to provide discounts to our 6,000 members.

• Created new advertising designs to help market the organization.• Planned numerous on and off campus events to connect students of Michigan State to its alumni.• Collaborated with 2 other Co-Directors to research effective marketing strategies and develop new events.