Email Marketing & Design Manager
Manage email marketing strategy, sending 22M daily emails to over 90M active subscribers, contributing 80% of revenue and 92% of site traffic. Build, develop and maintain proprietary ESP product resulting in an 11% increase in conversion rate and reducing unsubscribe rates by 20%. Redesign responsive UX templates for 100+ existing email campaigns focusing on consistent integrity across all major email hosts for both web and mobile. Collaborate daily with product, technology and business intelligence teams to create a seamless customer journey and launch innovative campaigns, in accordance with CAN-SPAM, to develop a healthy customer lifecycle and exceed annual KPI’s.