• Collaborated cross-functionally as the primary quality representative on six program teams, supporting upwards of $750M, ensuring compliance to contract and mission requirements throughout development and production phases.• Spearheaded the overhaul of site Operations and Quality Department Key Performance Indicators, aligning them with industry standards, optimizing performance tracking and operational efficiency.• Restructured defect reporting methodologies, streamlining analysis and identification of improvement opportunities; established a preventive action board to drive strategic initiatives and address root causes proactively.• Act as Audit Committee Chair, overseeing and supporting the planning and execution of audits against the QMS.• Proactively engage with internal stakeholders and customers to address concerns through comprehensive root cause analysis and implementation of effective corrective actions, resulting in enhanced customer satisfaction and trust.• Delivered QMS Management Review to senior leadership, showcasing key achievements, recommending strategic directions, and addressing key risk areas for continuous improvement.

• Served as Lead Auditor, planning and conducting comprehensive internal audits against the ISO 9001:2015 standard and the company's Quality Management System.• Enhanced document management by redesigning forms, training matrices, and management review templates, improving data capture and document readability.

• Developed and implemented a comprehensive training program for Quality Technicians, ensuring high competency levels and consistent performance across the team.• Strategically restructured the QMS to prioritize a focus on defined processes and increased employee accessibility and usability, resulting in increased comprehension and streamlined operations.• Managed data-driven projects that resulted in significant defect reductions: 34% reduction in First Time Through Yield, 11% in Finished Stock Audit findings, and 60% in Customer Rejection rates.• Supervised a team of seven quality personnel in a 24/7 manufacturing environment, nurturing their professional development and enhancing their technical expertise to meet operational demands and quality objectives effectively.• Interfaced with customers, addressing their concerns by providing technical support, completing root cause analysis, and putting corrective actions in place• Conducted internal audits for ISO 9001:2015 and ISO 14001:2015, reinforcing regulatory compliance and identifying areas for process improvements.• Liaised with the corporate quality team, implementing any company-wide standardization initiatives, and reporting out to 50+ individuals on Hampstead Manufacturing’s quality metrics and initiatives• Collaborated on a cross-functional team to validate 20+ new product designs and verify the capability of all associated new tooling and manufacturing processes• Led the Material Review Board, a cross-functional team of nine, through the evaluation and disposition of nonconforming material and implementation of corrective actions, when applicable• Developed and maintained quality control plans, identifying key characteristics to be measured for deviations

• Modified the output settings of a kitchen appliance to evaluate their impact on cycle time, increasing product efficiency while ensuring product quality was maintained• Researched, designed, prototyped, and validated an air flow characterization system for a novel appliance, providing necessary data to understand the capabilities of the product• Authored three product test procedures to standardize all tests completed for marketing claims

• Analyzed carbon equivalent data to investigate the causation of steel’s mechanical properties based upon its chemical composition to obtain a wholistic view of the steel’s strength• Conducted dimensional analysis to assess over 300 variable combinations that could impact a billet’s volume to eliminate variation from the casting process and obtain consistent billet volumes

• Piloted an interview process and conducted interviews for individuals with service dogs to obtain quantifiable data pertaining to the relationship between service dogs and their human counterparts• Evaluated data collecting methods used during the interview process, identifying the best contact practices for future iterations of interviews