Bailey Ouellette Email and Phone Number

Executed successful launches of corporate clients, both national and international, from sales-handoff to completion by the contracted deadline. Fielded and resolved escalated site issues for clients, effectively communicating needs and urgency between internal teams, vendors, and site managers while maintaining good rapport. Compiled and analyzed large data sets, built data reports, and ran data integrity checks to provide accurate figures and progress reports for internal and external use. Created source materials and trained colleagues on system processes and worked interdepartmentally on various projects to drive efficiency across the company.

Promoted to department supervisor of the claims opening team of 10 people. Reported team analytics to upper management and clients on a weekly basis to ensure quality of work. Led daily team meetings to set goals, express expectations, and maintain a high morale among team members. Collaborated with the Learning & Development team to create new and continuous training curriculum to promote successful practices in the department.

Analyzed a variety of claim documents and negotiated with insurance adjusters for increased settlements on behalf of the client. Found solutions for escalated issues within individual claims to ensure seamless progression and resolution. Communicated with customers regarding processes, status, and requests. Subject expert for the Learning & Development team and trained incoming negotiators on procedures and effective practices.

Provided exceptional customer service and efficiently performed all clerical duties, including answering multi-line phones and emails, digital and analog filing of confidential information in accordance to FERPA guidelines, maintaining office equipment and appearance, processing incoming mail, and compiling daily status reports for upper management.

Planned, budgeted, and marketed programs, solely and in collaboration, to engage and unify the community. Facilitated communication to mediate conflicts among residents and refined responses to high-stress conditions through emergency situation training. Improved professional skills through various development courses and one-on-one weekly assessments with directors.