Bailey Rodriguez Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Proactively engaged with faculty and students, solving a range of IT inquiries to provide exceptional user support.
• Orchestrated virtual, hybrid and in-person events utilizing Microsoft Teams and Zoom within meeting spaces.
• Installed and troubleshooted audiovisual equipment such as projectors, receivers, transmitters, and digital signage.
• Managed IT inventory meticulously, conducted audits to ensure accurate deployment counts.

Chicago, Illinois, United States

• Maintain and merge hundreds of duplicate entries in NetSuite Customer Relationship Management software.
• Overlook and fill out SPIFF (Sales Program Incentive Fund) forms for large customer orders with NetSuite.
• Update and entry new prospective customers into NetSuite’s CRM platform.
• Exposure to Microsoft PowerBI.

Chicago, Illinois, United States

• Assist in training and usage of technology-equipped classrooms.
• Responsible for identifying and problem-solving issues related to the electronic classroom.
• Collaborate with professors and other guests in technological needs for online and in-person events.
• Investigate and quickly respond to technical inquiries from faculty, students, and staff.
• Test and provide feedback on over 100 classrooms across campus.

River Forest, Illinois, United States

• Diagnose technological and hardware and software issues for consumers and business owners; providecost effective recommendations on rectifying issues in a timely and customer centric manner.
• Analyze client needs and build customized computers according to their specifications and budget.
• Train customers on optimal usage of technology and electronic equipment.
• Mend and repair audio-visual items such as DVDs and CDs.

Oak Park, Illinois, United States

• Nominated by faculty to mentor and support at risk incoming freshman.
• Met with students to understand academic challenges; gave guidance and support to build student confidence and skills.
• Collaborated with schoolteachers grading assignments, monitoring and providing feedback on students.

Oak Park, Illinois, United States

• Aided in-person and over the phone customers in selecting Apple products to solve technical needs.
• Assisted with technical repairs and order paperwork.
• Resolved customer concerns and complaints.
• Processed cash and credit transactions ranging from $200 to $400 per shift.
• Maintained store by organizing, cleaning, and restocking for opening and closing.