• Create externally--and internally--facing courseware training material• Build virtual lab environments (VMware and Hatsize) and create/document lab exercises to accompany training material• Run training betas of new/updated content• Contribute to style guides• Create, update, and maintain templates• Create, update, and maintain internal process documents

I handle everything related to marketing: blogs, social media, marketing/sales collateral (datasheets, whitepapers, presentations), SEO, analytics, graphic design (brochures/posters), PR, product box design, and email newsletters. I live tweet events and act as a roving reporter.I also support our sales staff, distributors, and resellers...and land a few sales of my own along the way.I find people and companies that share our vision and can work with us to bring quality LED lighting into the world. Oh, and I generate excitement. Loads of it.

-Create marketing collateral in various media formats-Produce (film and edit) internal training videos-Use social media to achieve business operation goals

• Prepare, research, and develop technical documentation for our new smart card solution• Work directly with our customers to gather software requirements and communicate to development team• Perform quality assurance (QA) testing on our smart card management system• Run user experience testing and beta testing• Work with third party vendors to become the in-house expert on smart card printing and design• Install and configure solution at customer sites• Run customer demonstrations in-house• Act as immediate contact for support for two of our major customers• Write marketing material for solution______________• Develop social media strategies• Educate employees, including directors and senior management, about social media through presentations and training sessions• Analyze Entrust’s current social media “strategy” and provide recommendations to marketing department based out of Dallas, TX• Continue social media education by attending social media conferences (such as PubCon Austin 2011) and various networking events• Create and maintain SharePoint site for Social Media Team

• Prepare, research, and develop technical software documentation for various audiences• Interview developers and other subject matter experts• Write and update documentation in accordance with company processes• Coordinate technical content and quality reviews of product documentation• Create and deliver webinars• Conduct product usability tests• Produce material for various social media platforms• Create marketing material, including data sheets and white papers• Write content for corporate website• Edit “technotes” for customer-facing knowledge management system • Test and edit written procedures• Maintain documentation team SharePoint site (internal knowledge base)• Contact customers to discuss documentation complaints and devise action plans• Work with Web Designers to update the Entrust Documentation website

• Write and update all website content for vertical marketing campaign• Manage the online Resource Centre• Author 200-page, non-fiction book published and released December 2005 by Burman Books• Conduct interviews with clients and subject matter experts• Produce all media requested research material• Provide interviews to various media outlets in print, television, and radio

• Answer inquiries and provide financial advice to BMO clients through written (electronic) and verbal correspondence• Construct, augment, and maintain client relationship by providing specific BMO banking products/services• Provide added-value responses by analyzing client’s banking behavior and suggesting alternative approaches, as well as referring clients to networking partners for other new business • Serve as team lead as a result of outstanding customer service as well as winner of several ‘Top In Sales’ awards