Bailey Schober Email & Phone Number

Indianapolis, In, Us

• Built and operated a successful plumbing business, overseeing all aspects of operations, including customer service, project management, financial management, strategic planning, marketing, payroll, IT, and any other duty to ensure the business was operating at a high level• Achieved growth and profitability, generating $2.5 million in total revenue within 2.5 years through effective business development and operational excellence• Ensured management and employees’ full understanding of business needs, auditing compliance, tracking progress towards goals, and measuring analytics on P&L and ROI• Responsible for the development of annual budgets, company policies, and strategic business goals• Ensured all legal and regulatory documents were filed and monitor compliance with laws and regulations such as plumbing licenses, corporation licenses, plumbing permits, tax and payroll forms with the IRS, and a variety of others• Maintained relationships with vendors and suppliers, negotiating favorable terms and reducing material costs by an average of 15%• Monitored and evaluated employee performance and provided feedback/coaching on a monthly basis resulting in employees taking ownership of their responsibilities leading to increased accountability/production and addressing repeat problems quickly to prevent long-term habits• Led hiring, onboarding, and training of new hires to fulfill business requirements• Created content to promote products and services, increasing brand visibility and driving traffic to the company's online platforms• Developed strategies, such as implementing Google/Facebook review requests and post-job surveys, to address feedback and enhance customer experience

Indianapolis, In, Us

• Responsible for the administration, troubleshooting, installation, and maintenance of Simon’s Cisco, Meraki, and Fortinet infrastructure environment consisting of 200+ malls, outlets, regional offices, and data centers including routers, switches, access points, firewalls and all network connectivity• Develop and standardize processes for site surveying, positioning, and configuration of WLAN upgrades to establish appropriate network coverage in malls/premium outlets• Worked as the team lead for converting 200+ Simon Property Group properties to Fortinet SD-WAN from DMVPN/MPLS• Successfully consolidated all unnecessary circuits at Simon properties resulting in an annual savings of $100,000 a year• Successfully cut over all Simon Properties to new carrier circuits to increase network speeds as well as save money for the properties• Configure all Cisco/Fortinet switches and routers to ensure compliance with industry and government regulations, provide employees with the widest appropriate levels of access to the tools and applications needed to work remotely as well as appropriate defenses against unauthorized access• Integrate new company acquisitions and mergers including circuit cutovers, equipment upgrades, and detailed walkthroughs with onsite technical personnel• Execute configurations for routers, switches, wireless AP’s using Cisco/Meraki hardware• Analyze traffic patterns and provide bandwidth when required• Upgrade hardware/software to the standard codes to avoid bugs• Develop and maintain documentation related to the installation, administration, and maintenance of network infrastructure• Coordinate daily with multiple inside teams including project management, information systems operations, network engineering, and infrastructure to solve operational problems and deliver scalable solutions

Indianapolis, In, Us

• Oversaw daily operations and maintained over 5000 Cisco Meraki devices for more than 200 Simon Property Group properties throughout North America• Successfully brought back online over 500 Cisco Meraki devices in a six-month time frame and established disciplined support processes to manage device down time under a 1% weekly threshold• Responsible for repairing all access points, switches, and third-party vendor devices connected to Simon switches with on-site personnel• Provided single-point-of-contact resolution and dispatched network vendors to client repair sites• Implemented and supported Simon’s wireless environment consisting of Cisco Meraki infrastructure• Created instructional documentation for troubleshooting and maintaining Cisco Meraki devices• Analyze and manipulate operational data to provide reports and recommendations to executives on a weekly basis

Indianapolis, In, Us

• Provided desktop technical support in a Microsoft Windows environment to over 1000 Simon employees through Cherwell Service Management ticketing system including high profile users• Resolved hardware, software, and network issues• Provided daily maintenance of all RICOH printers in Simon’s home office• Built, imaged, and configured all PCs and Laptops for new employees• Identified trends with customer reported incidents and developed reports for employee training• Completed one year project as the Team Leader in imaging, customization, and deployment of PC upgrades to over 300 systems within Simon’s home and field offices ensuring proper desktop functionality leading to increased work efficiency for users• Completed one year project upgrading all Simon home office users to wide screen dual monitors• Completed six month project helping in the customization and deployment of over 100 iPad Air 2’s within Simon’s home and field offices• Created instructional documentation for consultants and new employees• Maintained confidentiality and discretion when working with passwords or sensitive materials• Maintained accurate inventory of all PCs, monitors, projectors, printers, iPhones, and iPads

• Responsible for the management of all administrative and operational functions of the Office of the Registrar• Responsible for the integrity, accuracy, and security of all academic records including official transcripts, diplomas, and transfer credits

• Repaired, maintained, removed and installed roofs• Installed shingles, asphalt, metal, or other materials to make the roof watertight• Delivered materials to job sites• Communicated with customers to figure out what was needed in order to complete their needs

Bachelor'S Degree, Computers And Information Technology

Education record