Store Manager
Current- Connected with employees to build buy-in and support to achieve company wide goals- Partnered with operations to assist with Barista 180 and Store Manager training material- Spearheaded loss prevention case within store to protect Starbucks assets - Developed Assistant Manager into next level of a high volume store in Texas Market- Worked with 3rd party vendors to ensure technology and equipment were in working order- Performed assessments to ensure company policies and procedures were in place and used effectively- Built relationships with customers and staff to ensure partner and customer satisfaction- Observed and coached leadership and staff on routines and developed their skills to produce sales growth of $17k in 4 months- Produced marketing plan and materials to accelerate visibility to customers- Managed and lead a store that grosses over $3.5 million annually- Tracked licenses, worker permits and food handler cards to ensure store was in compliance of state, county and city regulations and laws- Troubleshoot IT errors with POS systems, music player, espresso machines, IOS and Windows servers to ensure downtime was minimum - Assisted peers and employees with IOS devices and Microsoft Office Suite
