Bailey Nichols Email & Phone Number

Gastonia, NC

• Managed strategic planning and execution of integrated social media marketing campaigns, including all editorial content, online contests, etc.
• Led marketing campaign (comprised of trade shows, social media and PR initiatives) ofcompany’s newly launched branding, product lines, and services.
• Assisted with creation of new company logo and initiated strategic rebranding of thecompany to a cohesive identity to support company vision.
• Monitored online presence of company’s brand and engaged with users, strengthening customer relationships

Gastonia, NC

• Effectively communicated and presented information to customers, vendors, peers, and all levels of management to gain knowledge of the current needs of customers
• Utilized interpersonal skills to motivate and encourage bridal staff, understanding that major goals are achieved through teamwork
• Communicated via email and telephone to schedule appointments, resolve issues, manage information inquiries, etc.
• Responsible for delivering outstanding customer service, assigning and overseeing duties, development of team members, labor and cash handling
• Managed customer relations including maintenance of required bridal documentation, store-to-bride correspondence, & coordination of all follow-up appointments
• Coordinated with upper management and vendors with the selection, maintenance, and purchasing of inventories while tracking and analyzing sales, profit, and turnover

Gastonia, North Carolina

• Oversaw daily operations for high-volume psychiatric and substance abuse practice that treated 240+ patients.
• Responsible for all clinic activities; managed medical billing, coding and collections, appointment scheduling and medical record maintenance.
• Tracked and provided follow-up of pre and posted patient administrative needs.
• Organized and maintained patient records and archived to comply with Health Insurance Portability and Accountability Act of 1996 (HIPAA) guidelines.
• Made practice more efficient through workflow improvements, detail-oriented process changes, and increased focus on customer satisfaction.
• Increased patient and patient retention by 330% from previous year.