Baillee Perkins Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Enhance team productivity by streamlining workflows and boosting collaboration efficiency through adept utilization of G-Suite, Ahrefs, WordPress, and Asana, and Jira, resulting in a reduction in project turnaround times.Drive an increase in organic traffic and an improvement in keyword rankings by meticulously optimizing existing blog content for SEO, positioning the brand as a top authority in the industry.Contribute to an increase in content engagement and lead generation by strategically aligning blog topics with audience interests and marketing objectives within quarterly editorial calendars.Generate additional revenue through persuasive copy creation for landing pages, sales flyers, and ebooks, effectively driving conversions and sales across digital channels.Act as the primary conduit for external communications at ShippingEasy and Stamps.com, upholding brand integrity and fostering positive relationships with key stakeholders.Drive consistent growth and engagement by consistently delivering 3-6 impactful blogs per month across multiple platforms, showcasing expertise and thought leadership.Harness the power of data-driven insights by meticulously tracking and analyzing blog performance using Google Analytics, driving informed decision-making and continuous improvement.Cultivate a culture of collaboration and cohesion within the Marketing team through active participation in committees, orchestrating memorable events that promote team unity and department-wide synergy.

Published over 50 in-depth articles covering various films, garnering an average of 10,000 views per piece and contributing to a total website traffic increase of 30%.Received an average reader engagement rate of 15%, measured by comments, shares, and likes on published articles, demonstrating the ability to captivate and connect with audiences.Established a unique voice and perspective within the online film criticism community, earning recognition for thought-provoking analysis and original storytelling.Collaborated with editors and fellow contributors to brainstorm ideas, refine writing techniques, and uphold editorial standards, contributing to a cohesive and dynamic publication.Demonstrated versatility by exploring a wide range of film genres and themes, offering diverse perspectives and insights that appealed to a broad audience.Leveraged social media platforms to promote published articles, increasing visibility and engagement with the online film criticism magazine.Participated in discussions and debates within the film criticism community, contributing valuable insights and fostering a vibrant exchange of ideas.

Achieved a 95% average customer satisfaction rating across phone, chat, and email interactions, surpassing company benchmarks and industry standards.Maintained weekly metrics with precision, including handling an average of 50 customer interactions daily and consistently meeting or exceeding service level agreements.Successfully reduced average ticket resolution time by 20% through proactive communication and streamlined processes, enhancing overall efficiency and customer experience.Orchestrated seamless communication channels between internal teams, fostering synergy and alignment to provide cohesive and impactful customer support solutions.Elevated customer service standards by anticipating and exceeding customer needs, effectively enhancing overall satisfaction levels and driving long-term loyalty and advocacy.Championed cross-departmental collaboration efforts, forging strong partnerships to develop innovative customer solutions and deliver exceptional support experiences.Expertly resolved complex customer issues and escalations with poise and professionalism, demonstrating a steadfast commitment to achieving positive outcomes and maintaining client trust.Cultivated enduring relationships with clients through genuine empathy, clear communication, and personalized support, resulting in increased customer retention rates and enhanced brand reputation.

Delivered exceptional customer service experiences, exceeding expectations both in person and over the phone, resulting in positive feedback and high customer satisfaction ratings.Efficiently managed and fulfilled customer orders in a high-pressure, fast-paced environment, ensuring timely delivery and adherence to quality standards.Maintained precise and up-to-date inventory records throughout shifts, effectively monitoring stock levels and facilitating seamless restocking processes to prevent shortages.Demonstrated meticulous attention to detail in managing cash drawers and change banks during shifts and shift changes, minimizing discrepancies and ensuring accurate financial transactions.Supported team members in meeting operational goals and maintaining service standards, fostering a collaborative and productive work environment.Provided leadership and guidance to frontline staff, offering training and support to enhance their skills and performance, resulting in improved efficiency and customer satisfaction scores.

Served as the primary point of contact and administrator for marketing initiatives, coordinating campaigns and promotions to drive store traffic and sales.Managed and curated engaging social media content on Facebook and Instagram platforms, effectively leveraging online presence to increase brand visibility and engagement.Conducted comprehensive interviews, facilitated onboarding processes, and conducted annual performance reviews for all employees, fostering a positive and productive work environment.Ensured compliance with relevant certifications and regulations, verifying and maintaining required credentials to uphold safety and quality standards.Proactively managed customer relations, addressing inquiries, concerns, and feedback both in person and over the phone, resulting in enhanced customer satisfaction and loyalty.Spearheaded initiatives to improve operational efficiency and customer service standards, implementing strategies to streamline processes and enhance overall store performance.

Austin, Tx

Facilitated small business onboarding by troubleshooting technical issues and establishing optimized social media accounts for enhanced online presence.Collaborated with the social media team to create technical blog posts and share best practices.Managed various social media platforms including Facebook, Twitter, Yelp, Google, Instagram, and Foursquare.Contributed to Facebook Merge and Facebook Ads teams to optimize advertising effectiveness.Provided hands-on training and feedback to new employees, empowering their success.Cultivated and maintained relationships with small and local business contacts.

Austin, Tx

● Served as the collective voice for Ten Thousand Villages on Facebook, Twitter, and WordPress. ● Helped plan and manage the annual large-scale event One Reason Why. ● Volunteered in store to assist with inventory, product descriptions, and sales.