TrackFly is changing the way businesses are seen and see through the modern supply chain era. For too long, supply chain visibility has been exclusively applied to the largest corporations to benefit from....until now. Contact us to learn more!

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- Serve as a product and industry experts, partnering with customer in a pre-sale setting to develop an understanding of the technical infrastructure of the SaaS solution.- Continually develop the role of Solutions Expert/Sales Engineer to effectively scale with the demands of a fast-growing sales organization. - Provide the expertise needed to help law firms and other enterprise organizations move to implement new, advanced technologies on a cloud platform, promoting workflow efficiency, contact management and security/compliance protocols.- Work in collaboration with product management to correctly identify, prioritize and implement industry demands into the solution. - Partner with 3rd party applications to provide solid integration with the company's platform, promoting complete solutions to the customers evaluating the system. - Deliver presentations to the organizations and varied audiences including technical directors and C-level leadership in addition to hosting a podcast to promote cloud technologies and provide insight regarding the offered solution.

- Supported in efforts to lay the foundation for a newly formed Customer Success team within the organization.- Implemented a focus on pro-active customer outreach, updating customer with the product roadmap, providing wide-ranging guidance on best practice and account management that exceeded customer expectations.

- Manage all aspects of multiple projects simultaneously from inception to successful completion, organizing and executing the project kickoff, planning, design, build, execution and closure. - Facilitate project resources both internally and on the client in order to ensure project efficiency is maintained in a fast-paced, highly stressed project cycle. - Support clients in the change management process, providing knowledge transfer for the end-user workflow in a consultative environment, guaranteeing successful user adoption at project completion. - Utilize a variety of project management utilities to create and follow strict project plans reviewed in regularly scheduled project status meetings to review action items, open issues and completed tasks.- Facilitate data analysis and migration management between the company's Technical Service team and the client. * Successfully implemented a number of law firms including corporate legal departments ranging from several to thousands of users with the company's Document Management Service, including law firms listed in the AM Law 100.

- Oversaw all aspects of production pre-sales, implementation and post-sales support for a global client base, maintaining close contact with the Executive Management Group to seek the most creative, effective solutions. - Managed a number of customer issues simultaneously while providing proactive service and status updates regarding each case in addition to updating the CRM system. - Escalated issues as needed to the properly designated contact or cross-functional teams in a timely manner, ensuring all support issues were communicated properly and address to provide the correct solution. - Provided hands-on contributions with regarding to technical projects, ensuring successful service launches, improving internal procedures and methodologies and driving the ongoing retention, growth and satisfaction of the client base.- Created and updated documents including technical white papers and knowledgebase articles to improve the company support site, promoting the customer's product knowledge and self-assistance.

- Administered, directed and coordinated the activities and duties of a number of hearing clinics while serving as an associate working under the direction of a regional partner. - Managed and oversaw financial, technical and workflow matters to maintain the levels of efficiency and profitability on a month-to-month basis.- Developed and implemented new methods to effectively market company services to the community, visiting local business and promoting business at health fairs. - Carried out basic hearing tests including bone conduction, air conduction and speech audiometry tests, accurately interpreting and evaluating auditory test results. - Successfully taught client how to utilize the hearing aid devices, answering questions to issues regarding prescriptions, merchandise and services.

- Worked in collaboration with professors and faculty in 20 different departments, diagnosing, troubleshooting and revolving desktop, laptop, printer, monitor, mobile and random office equipment in a customer support environment. - Accurately recorded all tickets in a database, managing a minimum of 20% of the monthly task ownership in addition to supporting other in the management of queue tickets to ensure a quick turn-around.- Completed a number of time sensitive projects both individually and within a group setting to ensure equipment and data availability for department use.

- Delivered best in class service to company distributors and clients while accurately placing orders of Nuskin products and receiving call in the shipping department regarding billing, returns and shipment corrections. - Offered detailed guidance to company distributors to support their efforts to improve their individual revenue and the revenue of the business. - Specialized in the delivery of international support for Korean distributors and customers based on the ability to speak and translate the Korean language. - Served as a member of the "Nest Team", training new representative on best practices and supporting their efforts in the first few months with the company.