Bayu Setiadi Email & Phone Number

Jakarta Barat, Jakarta Raya, Indonesia

• End-User Assistance - Provide timely and responsive support to end-users experiencing difficulties with IT applications. - Guide users through issue resolution and provide clear instructions
• Incident Management - Log and prioritize support requests, ensuring incidents are resolved within established SLAs. - Escalate complex issues to higher-level support or development teams when necessary.
• Application Troubleshooting - Diagnose and troubleshoot software-related issues, including but not limited to functionality, configuration, and integration problems. - Collaborate with development teams to understand.
• Documentation and Knowledge Sharing - Maintain comprehensive documentation of known issues, troubleshooting steps, and resolutions. - Contribute to the development of a knowledge base to empower end-users and.
• Application Monitoring and Performance - Monitor application performance, proactively identifying and addressing potential issues. - Collaborate with system administrators and infrastructure teams to optimize.
• Deployment and Upgrades - Assist in the deployment of new applications and updates, ensuring a smooth transition and minimal disruption to business operations. - Collaborate with project teams during the testing and.

Jakarta Utara, Jakarta Raya, Indonesia

• Support Application INFOR, TMS, Ticketing, Accurate, KlikTemas and Edms.
• Resolve cases and provide updates to customer.
• Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.
• Support Customers to answer queries, locate information.
• Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
• Troubleshoots application software, database issues and web application system on a timely basis.

Jakarta, Indonesia

• Merancang, mengembangkan, dan menguji produk baru atau perbaikan pada produk yang sudah ada
• Melakukan riset untuk memahami kebutuhan dan preferensi konsumen
• Berkolaborasi dengan tim untuk memastikan bahwa produk yang dikembangkan sesuai dengan standar kualitas yang ditetapkan
• Menjaga dan mengupdate dokumentasi terkait proses pengembangan produk
• Menerapkan dan meningkatkan efisiensi dalam pengembangan produk
• Melakukan uji coba produk untuk mengevaluasi kinerja, kualitas, dan fungsionalitasnya

• Managed complex projects from start to finish
• Collaborated with other designers
• Create New Website Page Designs

Bekasi, Jawa Barat, Indonesia

• Assistant Laboratory of Information System in Gunadarma University
• Create Materials and Assess Assignments