- Provides first level problem resolution for service issues brought by customer.- Ensure that all client profiles are accurate complete in real time.- Proactively move issues to resolution.- Maintain open communication with clients and internal teams.

- Diagnose the cause of malfunctions and performing repairs.- Coordinate with the Parts Department to ensure availability of parts.- Road test vehicles to ensure quality of repair and ensuring vehicles remain clean.- Maintain the shop area by keeping it neat, clean and remain accountable for all tools used.