I am a customer success leader with over 18 years of experience in delivering value to clients across diverse industries. I hold certifications in LeadingSAFE, Scrum Master, Managing Successful Programmes, PRINCE2®, Six Sigma and Lean Management, and Building Services Excellence, which demonstrate my proficiency in project and program management, process transformation, and service excellence.In my last assignment, I led Customer Success - Onboarding and Adoption at Builder.ai, where I oversaw the end-to-end customer journey for the Studio Store product. I design and implement data-driven strategies and playbooks that enable my team to provide outstanding customer experiences and drive revenue growth. I also collaborate with cross-functional teams to improve the product features and functionality, and to ensure customer feedback is incorporated. My passion is to cultivate a culture of excellence, foster the growth of individuals and teams, and align efforts with the organizational vision.