Bajrang Das Email & Phone Number

Prayagraj, Uttar Pradesh, India

Lucknow, Uttar Pradesh, India

ResponsibilitiesManaging ATM & CDP Business points in the AreaEffectively handling Day to day Logistics, Operations, route optimization & maintenanceIdentifying & managing risk factors during operations - Analyzing operations carried out with proper infrastructure, like manpower, vehicles, trunks, locks etc.Fleet ManagementLiaison with government bodies (RTO, Police and Local Municipal officials etc.)Manpower Management & Handling Employee Relations mattersProvide efficient and effective Customer Service to achieve higher customer satisfaction levels.Effectively handle process related improvementsHiring, Managing and developing a proactive professional teamRegular maintenance of vehicles & vehicle records - Regular check of vehicle fitness/insurance/RC CopyConduct Regular Audits - Keeping close watch on process adherence & conduction surprise audits.Employee Engagement.Facilitating Audits by bank and third party appointed by banksSupervising Processing activities and adhere to processes to mitigate risk due to procedural faults.Effectively handle customer queries and develop customer relations for retail as well as corporate customer.Visit customers when inquires for new business are raised.Overlook entire gamut of CDP activities from pick up/ delivery to reports and EOD activities.Address grievances of staff pertaining to operation.

Allahabad Area, India

Responsibilities & duties:- Responsible for performance & smooth function of all DCs/PPC/Hub in my territory .Monitoring performance, identifying strong & weak clusters analyses reasons & work out methods for improvement to ensure overall improvement in performance.Checking pendency & ensure all load is attempted on day 1 of receipt.Monitoring RVP pendency & quick collection.Reviewing monthly delivery performance of all clusters..NDR monitoring & highlighting if NDR calling is not done..Monitoring ageing cases & take on time action with key accounts..Monitoring that SAL Tally is done by all DCs every day ..Focusing on productivity and per packet fuel cost to company ..Monitoring daily cash tally of DCs amount deposition of COD ..Monitoring adhoc vehicle hiring & his service activity …Conducting regular operation process training & ensure process adherence by all staff …Visiting that DCs where need ..

Allahabad Area, India

• Handled Uttar Pradesh(E) Belt that includes Kanpur, Allahabad, Varanasi, Jaunpur, Azamgarh, Gorakhpur, Renukoot and Unnao. • Responsible for all on site aspects of the logistics, and customer Delivery Operations. Responsible for organizing the dispatch and delivery of goods, • Achieving a TAT of 100% in U.P Belt• Establishing & maintain high level of Standard & service in Courier Industry.•Monitoring and tracking the flow of shipments into the warehouse.

Allahabad Area, India

• Handling 60 employee team• Handling all inbound and outbound load.• Handling Cash Rs 5 Lack COD revenue per day.• Same day closer of all COD shipment.• Handle Big customer Load -Snap deal & Flipkart, Amazon Load with delivery same day• Vehicle Management & Delivery Route Analysis.• Seasonal Load Planning & Delivery Quality Analysis .• Ensure same day connection of all outbound shipments • Selection of best candidate for team.• Work towards achieving higher delivery performance • Establishing & maintain high level of Standard & service in Courier Industry.• Monitoring and tracking the flow of shipments into the warehouse• Responding to all customer complaints or queries in a efficient manner.• Working with multiple customers at the same time.• Achieving a TAT of 100%

Udaipur Area, India

Handling customer queries/complaints and providing them the resolutions.Handling All operation work and providing complete report to the HO by EOD on daily basis.Handling walk in customers.Handling escalations on mails received from various internal departments.Taking care of RTOs and Pick ups on daily basis. Participating in recruitment & selection staff .Planning delivery routes .Handling cash & deposit to CMS Handling 25 delivery boys team

Udaipur Area, India

Handled queries and complaints through calls and e-mails. Handled pick up.Handled walk-in customers.Handled scheduling & planning delivery routs Handled backend process for escalations and taking them to the closure by maintaining 100% quality. Maintained Daily MIS reports. Published Daily MIS reports of the department.

Master’S Degree, International Business/Trade/Commerce

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Bachelor’S Degree, Commerce

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