●Key Enterprise Accounts Handling: Planning and managing end to end logistics, warehouse, transportation and customer services of key enterprises client (Amazon, Maruthi Ltd.,ITC ,Britannia,Technico Ltd, Machino, HNV etc.)●Order to Cash Process: Leading Order to Cash process End to End of Enterprises customers.●Logistics Evangelist: Commencing end-to-end logistics planning at PAN India level and managing online bidding team to secure the new and renewal of contracts. ●Middle and Last-mile Delivery Process: Keep a strong vigil on the movement of goods from a transportation hub or warehouse to their final delivery destination.●Team Drive: Planning and leading team to ensure timely & safe delivery, timely & accurate billing, payment collections to ensure high C- SAT level.●Business Estimation: Collaborating with teams to work on annual business targets forecast and executing the same accordingly during the year through hourly, daily and weekly review of targets achievement vs targets.●Productivity Assessment: Focusing on improving team productivity through allocating monthly & quarterly targets and regular reviews for healthy business growth. Tracking each and every vehicle productivity through frequent reviews to ensure best level machinery utilization. ●Logistics Productivity Mapping and Solution: Keeping an eye on logistics productivity from DCs to stores and vehicles availability as per client’s requirement, while assuring availability of vehicles within time as per client’s business requirement. Providing middle & last mile and reverse logistics solution to client on their requirements.●Competitor Analysis: Leading the pricing and competition data analysis within SLAs to ensure healthy business growth and to improve the business top line by securing the new contract through online bidding sessions.●Interdepartmental Collaboration: Interfacing with BM, Area Managers, and team to ensure performance objectives are met.

• Key Enterprise Accounts Handled: Amazon, Flipkart, Asahi Glass India Ltd., Varun Beverages Ltd., ITC Ltd. etc.• Order to Cash Process: Leading Order to Cash process End to End of Enterprises customers.• Logistics Evangelist: Commencing end-to-end logistics planning at PAN India level and managing online bidding team to secure the new and renewal of contracts. • Middle and Last-mile Delivery Process: Keep a strong vigil on the movement of goods from a transportation hub or warehouse to their final delivery destination.• Team Drive: Planning and leading team to ensure timely & safe delivery, timely & accurate billing, payment collections to ensure high C- SAT level.• Business Estimation: Collaborating with teams to work on annual business targets forecast and executing the same accordingly during the year through hourly, daily and weekly review of targets achievement vs targets.• Productivity Assessment: Focusing on improving team productivity through allocating monthly & quarterly targets and regular reviews for healthy business growth. Tracking each and every vehicle productivity through frequent reviews to ensure best level machinery utilization. • Logistics Productivity Mapping and Solution: Keeping an eye on logistics productivity from DCs to stores and vehicles availability as per client’s requirement, while assuring availability of vehicles within time as per client’s business requirement. Providing middle & last mile and reverse logistics solution to client on their requirements.• Competitor Analysis: Leading the pricing and competition data analysis within SLAs to ensure healthy business growth and to improve the business top line by securing the new contract through online bidding sessions.• Interdepartmental Collaboration: Interfacing with BM, Area Managers, and team to ensure performance objectives are met, for nurturing strong relations for strengthening leadership bench within the Fulfillment Center.

•Application Roll- out: CRM project - rolled out seamless Siebel & BRM applications across all India locations and leaded role as business spoc for business requirement gathering phase to go live phase.•Order to Cash Process: Leaded Order to Cash process End to End of SME customers.•Target Achievement: Secured the Sales, Collection & Retention targets vs actual on a weekly basis and led discussion with concerned departments through hourly, daily and weekly review meetings.•Planned and revamped strategies to advance online payments and augment online payers from 40% to 95%.•Worked for Fix Term Subscriber base with some data analysis and daily execution and augmented the Fix Term Subscriber base from 30% to 55%.•Team Leadership: Mentored and guided team for single-digit GART under customer service issue resolution. Team drive for higher New Sales login, Reconnection count through Big day drive logic, FTD vs Last (best) month FTD performance comparison logic, MTD vs LMTD performance comparison logic.•New Sales Login Drive: Focused on the FX, Area wise team performance and drive for best level team utilization to ensure timely customer connectivity and for healthy business growth.•Retention & Churn: Focused on the area & product-wise churn analysis for essential action to advance the retention efficiency.•Issue Resolution Drive: Targeted single digit complaints GART through daily monitoring of Area, FX and branch wise open complaints. Hourly team drive for prompt customer issue resolutions based on data enablers with mapping of each complaint category to ensure healthy C-SAT.•Holds the credit of receiving an appreciation letter from the CEO on System Automation and rolled out of CRM across PAN-India Locations as Leaded Business SPOC in ACT Ltd.•Continue appreciations / 3 spotlight awards from the COO desk for rolling out Dunning & Billing Process and sharing with data enablers which resulted in substantial improvement in healthy business growth in ACT Ltd.

• Monitoring of Unpaid/Partially paid invoices to minimize future debts and losses through dunning.• Manage the collection process and perform collections for Key customers.• Timely generations & submission of reports and PPT slides for CSO reviews.• Successfully designed and launched the Dunning process for domestic market segment.• Data Analysis & RCA done with data accuracy as per management requirement.• Identify and raise customer disputes and drive timely resolution of disputes. • Delivering Monthly snapshots on the performance of the Credit/Collection department to the senior management.• Managed the Churn % below 2 and working for improving customer retention efficiency.• Developed talent within the team by providing consistent direction and support to achieve stretch targets.• Handling Enterprises Segment customers dunning at Pan-India level.

• Co-coordinating with all the categories (Merchandising teams) for store wise article allocation with qty and maintaining target stock level & Reorder level in all stores & malls.• Monitoring the stock movement from DC (Warehouse) to stores. Ensure >99% supply rate from DC to stores.• Monitoring weekly sales of SKU and reports on trends to sales and product management.• Coordinating with vendor for timely delivery of stocks and ensure higher fill rate. • Inventory planning for goods in the logistics.• Revise store and DC wise Target Stock depending upon sale, promotions and other offers. • Set initial DC (Warehouse) Target stock keeping sale and upcoming stores factor in mind.• Run Auto replenishment for all operational stores daily basis and also validate the same.• Manage stock levels of goods in transit for time delivery.• Chasing Vendors to improve Vendor to DC fill rate, working on to achieve 95% fill rate from suppliers.• Revise Target stock of DC after every 15 days of sales.• Maintained agreed stock level at DCs as well as stores by having smooth replenishment of stock.• Monitored logistics productivity from DCs to stores.• Analysis of high sale and slow moving articles on festivals and planning for stock movements accordingly from Vendor to DC and DCs to stores.

Handled Billing, Collections and Account & Audit routine activities.

Worked as Account & Audit executive.