Baker Bamadhan
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Baker Bamadhan Email & Phone Number

MANAGER CUSTOMER EXPERIENCE and DIGITAL SERVICES DPW Port and Terminal logistics at DP World
Location: Saudi Arabia, Saudi Arabia, Saudi Arabia 7 work roles 3 schools
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Current company
DP World
Role
MANAGER CUSTOMER EXPERIENCE and DIGITAL SERVICES DPW Port and Terminal logistics
Location
Saudi Arabia, Saudi Arabia, Saudi Arabia
Company size
44029 employees

Who is Baker Bamadhan? Overview

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Baker Bamadhan is listed as MANAGER CUSTOMER EXPERIENCE and DIGITAL SERVICES DPW Port and Terminal logistics at DP World, a company with 44029 employees, based in Saudi Arabia, Saudi Arabia, Saudi Arabia. AeroLeads shows a matched LinkedIn profile for Baker Bamadhan.

Baker Bamadhan previously worked as MANAGER CUSTOMER EXPERIENCE & DIGITAL SERVICES at Dp World and SENIOR OFFICER - CUSTOMER EXPERIENCE at Dp World. Baker Bamadhan holds Master Control In Supply Chain Management from Chalmers Tekniska H��Gskola.

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Email format at DP World

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DP World

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Profile bio

About Baker Bamadhan

BackgroundDynamic and results-driven professional with over 15 years of experience managing CRM and strategic sales initiatives for major corporate accounts in the FMCG, aviation, and logistics sectors. Customer-focused with demonstrated expertise in customer service management, shipment tracking, and the digital transformation of diverse shipping and transportation solutions. Skilled in maintaining productive relationships with corporate customers to drive satisfaction and business growth.

Current workplace

Baker Bamadhan's current company

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DP World
Dp World
MANAGER CUSTOMER EXPERIENCE and DIGITAL SERVICES DPW Port and Terminal logistics
Saudi Arabia
Website
dpworld.com
Employees
44029
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7 roles

Baker Bamadhan work experience

A career timeline built from the work history available for this profile.

Manager Customer Experience And Digital Services Dpw Port And Terminal Logistics

Dp World

Saudi Arabia

Manager Customer Experience & Digital Services

Current
Dp World

Jeddah, Makkah, Saudi Arabia

  • Building and maintaining strong, long-lasting customer relationships
  • Develop new business with existing clients and/or identify areas of improvement to meet targeted revenue increase
  • Forecast and track key account metrics (e.g. quarterly container volume results and annual forecasts)
  • Initiate smart solution to help the company to tab into new opportunities, empowering automation and digitization
  • Overseeing customer account management, including negotiating contracts and… Show more
  • Overseeing customer account management, including negotiating contracts and agreements to maximize profit
Jan 2024 - Present

Senior Officer - Customer Experience

Dp World

Jeddah, Makkah, Saudi Arabia

Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.Strategizing and monitoring the daily activities of customer service operations, including preparing of customer service team duty rosters, scheduling annual leave for staff etc.Assisting customer service staff with duties where.

Jul 2023 - Jan 2024

Customer Claim Specialist

Saudia Cargo

Jeddah, Makkah, Saudi Arabia

  • Responsibilities:
  • Managed customer claims, monitored and reviewed relevant documents and negotiated the settlement to ensure a fair and prompt payout to customers
  • Built an internal network to facilitate the transfer of shipment related info in order to meet the requirements
  • Released the claims to the insurance company and recommended further course of action on those claims to fulfill the requirements of customer service agreements
  • Ensured complete and sound claim… Show more
  • Ensured complete and sound claim settlements, legal reviews and investigations in accordance with company policies and procedures
Jun 2016 - Sep 2023

Customer Care Sr. Officer

Saudia Cargo
  • Responsible for handling Air Express shipments from pick up to Delivery.
  • Responsible for Handle shipment Import Ex-Work shipments from pick up to Delivery.
  • Follow up with Forwarders for AWB and ETA.
  • Work with others in commercial and operations teams.
  • Apply for DGR and OK2FWD in DG and TC shipments.
  • Communicate with the other stations regarding update the status of the shipment tracking, missingcargo, or documents customer information.
Jun 2013 - Jun 2016

Sales Executive

Basamh Trading & Industries Group

Jeddah, Makkah, Saudi Arabia

  • Focuses sales efforts by studying existing and potential volume of dealers.
  • Manage and maintain inventory to operating levels to avoid supply.
  • Serves customers by selling products and meeting customer needs.
  • Responsible for tracking, receiving, and stocking all items ordered.
  • Ensure materials are appropriately stored
Jun 2011 - Jun 2013

Representative, Customer Relation

Specialized Catering Services

Jeddah, Makkah, Saudi Arabia

Jul 2007 - Jun 2011
Team & coworkers

Colleagues at DP World

Other employees you can reach at dpworld.com. View company contacts for 44029 employees →

FC Frazier Castelino Frazier Castelino Colleague at Dp World United Arab Emirates, United Arab Emirates View → ZA Zainab Al Ameri Zainab Al Ameri Colleague at Dp World Dubai, United Arab Emirates, United Arab Emirates View → DR Dale Riekie Dale Riekie Colleague at Dp World Tilburg, North Brabant, Netherlands, Netherlands View → BT Brijesh Tiwari Brijesh Tiwari Colleague at Dp World Nagpur, Maharashtra, India, India View → MK Mohit Kakkar Mohit Kakkar Colleague at Dp World Bengaluru, Karnataka, India, India View → AA Ahmed Abakari Mohamed Ahmed Abakari Mohamed Colleague at Dp World Djibouti, Djibouti View → KM Khalid Mohamed Khalid Mohamed Colleague at Dp World Suez, As Suways, Egypt, Egypt View → FB Frank Burillo Ruiz Frank Burillo Ruiz Colleague at Dp World Lima Metropolitan Area, Peru View → BB Barry Badenhorst Barry Badenhorst Colleague at Dp World Cape Town, Western Cape, South Africa, South Africa View → SW Sherman Wong Sherman Wong Colleague at Dp World Hong Kong SAR, Hong Kong View →
3 education records

Baker Bamadhan education

FAQ

Frequently asked questions about Baker Bamadhan

Quick answers generated from the profile data available on this page.

What company does Baker Bamadhan work for?

Baker Bamadhan works for DP World.

What is Baker Bamadhan's role at DP World?

Baker Bamadhan is listed as MANAGER CUSTOMER EXPERIENCE and DIGITAL SERVICES DPW Port and Terminal logistics at DP World.

Where is Baker Bamadhan based?

Baker Bamadhan is based in Saudi Arabia, Saudi Arabia, Saudi Arabia while working with DP World.

What companies has Baker Bamadhan worked for?

Baker Bamadhan has worked for Dp World, Saudia Cargo, Basamh Trading & Industries Group, and Specialized Catering Services.

Who are Baker Bamadhan's colleagues at DP World?

Baker Bamadhan's colleagues at DP World include Frazier Castelino, Zainab Al Ameri, Dale Riekie, Brijesh Tiwari, and Mohit Kakkar.

How can I contact Baker Bamadhan?

You can use AeroLeads to view verified contact signals for Baker Bamadhan at DP World, including work email, phone, and LinkedIn data when available.

What schools did Baker Bamadhan attend?

Baker Bamadhan holds Master Control In Supply Chain Management from Chalmers Tekniska H��Gskola.

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