Baker Michael Email & Phone Number

Broadwater Farm Community Centre

I manage a team of 4 officers looking after all level of complaints, service request and customer satisfaction from Haringey stakeholders (residents, non-resident leaseholders, Councillors etc). My team and I manage the largest number of complaints for any Haringey Council/Homes for Haringey service and always seek to provide clear, empathetic, resolutions focused responses, liaising with colleagues across the entire Council/ALMO.From responses we are able to suggest service… Show more I manage a team of 4 officers looking after all level of complaints, service request and customer satisfaction from Haringey stakeholders (residents, non-resident leaseholders, Councillors etc). My team and I manage the largest number of complaints for any Haringey Council/Homes for Haringey service and always seek to provide clear, empathetic, resolutions focused responses, liaising with colleagues across the entire Council/ALMO.From responses we are able to suggest service improvements and identify lessons learned for the Repairs Service to consider.Along with being available to advise and direct my team and other colleagues, i specifically respond to escalated issues such as, Stage 2 complaints and Housing Ombudsman enquires. Show less

set-up and support resident steering groups through possible estate regeneration consultation; empower and capacity build groups; carrying out consultation and engagement activities with residents & stakeholders; organise regular meetings, drop-in sessions, fun-days with estates under consultation; report/feedback/escalate wider estate issues to senior management e.g. ASB, repairs & maintenance, employment; provide advise and guidance across broad range of housing related matters to residents… Show more set-up and support resident steering groups through possible estate regeneration consultation; empower and capacity build groups; carrying out consultation and engagement activities with residents & stakeholders; organise regular meetings, drop-in sessions, fun-days with estates under consultation; report/feedback/escalate wider estate issues to senior management e.g. ASB, repairs & maintenance, employment; provide advise and guidance across broad range of housing related matters to residents and colleagues. Show less

Bachelor Of Business Administration (B.B.A.)

Education record

GCSEs; English; maths; art; RE BTeC First Business & Finance