Alex Baker Email & Phone Number

Provo, Ut, Us

Provo, Utah, United States

Directed the campus-wide implementation of a new RingCentral phone system, successfully coordinating deployment for 29,000+ users.Led and mentored a team of technicians, fostering a culture of excellence and professional development through regular training, coaching and feedback.Monitored daily operations and ticket resolution processes, ensuring high-quality customer support and compliance with service level agreements (SLAs). Enhanced BYU's radio system infrastructure, improving campus-wide communication reliability and coverage.Partnered with senior leadership and stakeholders to implement critical projects, balancing diverse needs to deliver impactful campus-wide solutions.Oversaw the maintenance and strategic updates of critical university-wide software and systems, including Outlook, RingCentral, Zoom, and Teams.Spearheaded the development and ongoing management of BYU websites on the Brightspot platform, ensuring consistent functionality and performance.Supervised budgeting processes and enforced project timelines, optimizing resource use to meet efficiency goals and maximize campus benefits.

Provo, Utah, United States

Administered and enhanced BYU's campus phone, radio, and email systems to ensure seamless operations. My adaptability allowed me to collaborate efficiently in both team and independent project settings. Proficiently managing systems like Cisco, RingCentral, Motorola, and Outlook, I ensured their optimal functionality. Additionally, I leveraged my strong problem-solving skills to enhance the overall customer experience and utilized Microsoft Excel, PowerPoint, Word, and Teams to streamline various tasks and projects.

Orem, Utah, United States

Efficiently and professionally handled emails and phone calls, offering bilingual customer support. I showcased exceptional time management and organizational skills to manage a continuous workflow effectively. Furthermore, I resolved complaints by actively listening, applying product knowledge, and employing effective communication techniques, ensuring a high level of customer satisfaction.

Provo, Utah, United States

Ensuring the safety and security of the library's patrons and resources. I diligently monitored access points, enforced security protocols, and responded promptly to security incidents. My keen attention to detail and ability to remain calm under pressure contributed to a secure and welcoming environment for library users. Additionally, I collaborated effectively with fellow security personnel and library staff to maintain a vigilant and proactive security posture.

Utah, United States

Provided exceptional customer service by efficiently handling financial transactions, addressing inquiries, and ensuring accuracy in all interactions. I demonstrated strong attention to detail and adherence to banking procedures, resulting in error-free cash handling and balanced cash drawers. Additionally, my ability to communicate clearly and professionally with diverse clientele enhanced the overall customer experience and fostered trust in the bank's services.

Sandy, Utah, United States

Exhibited strong leadership and team management skills by overseeing daily operations and guiding team members in delivering top-notch customer service. I effectively delegated tasks, ensured adherence to company standards, and maintained a positive work environment. My problem-solving abilities were instrumental in resolving customer concerns and optimizing workflow efficiency. Additionally, my commitment to upholding the brand's values and ensuring a seamless dining experience contributed to customer loyalty and satisfaction.

Sandy, Utah, United States

Actively contributed to the restaurant's success by delivering outstanding customer service and ensuring smooth day-to-day operations. I skillfully executed various roles, including food preparation, order processing, and maintaining a clean and organized workspace. My ability to collaborate effectively with colleagues and communicate professionally with customers significantly enhanced the overall dining experience. I took great pride in upholding Chick-fil-A's commitment to excellence and creating a friendly and welcoming atmosphere for all patrons.