Carol Baker Email & Phone Number

Richardson, TX

Plano, TX

• Provided high level administrative support to 6 Account Executives managing 16 accounts. Managed end-to-end travel process from approval of domestic/international travel to expense reimbursement (26 trips monthly).
• Recognized as the key go-to for the account teams, other senior executive staff and assistants in the industry sector.
• Planned and coordinated meetings with senior corporate executives, the industry sector leadership team and external clients as needed.
• Achieved +14K monthly savings in airfare by developing a matrixed view of required account resources and their roles on client projects.
• Reviewed and approved an average of 20 expense reports per week submitted by lower level personnel ensuring accuracy and corporate compliance.
• Prepared documentation for client invoices. and external purchase orders requiring capital expense appropriations.

Plano, TX

• Provided high level administrative support to the Director and 16 Account Delivery Executives in a vertical industry sector with over 30 Fortune 500 clients.
• Proactively managed Director' calendar, monitored and prioritized time, coordinated all domestic and international travel inclusive of itinerary, visa preparation, time zone conversions and scheduling of executive.
• Coordinated registration and travel for participation in annual corporate events and conferences.
• Coordinated preparation and timely distribution of meeting agendas and presentation for executive meetings.
• Validated and processed all purchase requests.
• Achieved 100% team compliance for corporate required training and weekly/monthly updates to internal tools.

Plano, TX

• Lead Assistant to the Director of 13 global leaders, seven administrative assistants and over 2,000 employees globally. Instrumental in the team’ successful transition to HP internal tools / processes and the HP.
• Performed administrative support, inclusive of, but not limited to: Director's calendar management, prepared meeting agendas and presentations, travel coordination, visa preparation, created and processed staffing.
• Key go-to for senior executive staff and assistants in the organization.
• Created 55+ help cards by researching HP internal tools and processes to ensure business continuity and employee self-service for legacy EDS employees.
• Increased organization’ SAP utilization from 67% to 93% by identifying source of utilization errors resulting from the migration of EDS SAP to the HP SAP platform.
• Prioritized and managed simultaneous projects ensuring the achievement of team' goals and objectives.

Plano, TX

• On-boarded Sr. Vice President hired to execute EDS’ acquisition and post-merger integration of MphaSis, a Bangalore, India company with 22,000 employees valued over $1B. Provided executive administrative support and.
• Coordinated the hiring process, H1-B visa process, relocation and on-boarding of 13 India School of Business MBA 2006 graduates for 5 US EDS organizations.
• Mentored 3 India based employees and managed their four-month India to Plano expat assignment.
• Organized multiple trips to India for large groups of EDS US based executives

Plano, TX

• Lead assistant to Managing Director of 8 direct reports, 2 administrative assistants and 150 employees.
• Managed Director’ calendar; closely monitored and prioritized Director’ time.
• Prioritized and delegated Director’ email; created on-line filing system allowing ease of tracking and retrieval of data for outstanding projects; assigned projects to Director’ direct reports or to those who could.
• Performed general administrative support inclusive of, but not limited to: phone coverage, creating and maintaining filing systems, processing invoices and expense reports, arranging travel, planning and coordinating.

Plano, TX

• Achieved a $500K annual savings in travel costs by working closely with EDS Travel to maintain E-solutions’ Travel Profile; tracked all E-solutions’ employee travel and maintained the E-solutions Travel web page.
• Established the Export Compliance Program for E-solutions.
• Awarded a $5K bonus for developing processes and procedures for the Consistent Office Environment “COE” program for leased equipment and the application of $60+ million of funds annually. Interfaced with various.
• Transformed multiple paper based processes by utilizing Microsoft Office to manipulate a data extract of requisition and purchase order data:o Developed and wrote desktop procedures for documenting lease fundings.