Heather Baker, Ms/M Email & Phone Number

Dallas, Texas, United States

Manage all aspects of assigned accounts. Complex correction calculations.

Midlothian, TX

Hired to reorganize, re-design and manage Guest Services Department. Responsible for all event bookings, contracting, invoicing and accounts receivable. Responsible for creating cleaning schedules and scheduling in-house as well as contracted cleaning staff. Liaison for all Salvation Army events at our facility. Managing website, marketing and advertising.

Midlothian Area

Business systems/policies/procedures and IT consultant for local small businesses.

Midlothian, TX

Hired to create processes, policies and procedures to support the business going into a growth phase. Responsible for creating and managing new systems to support current growth initiatives. Responsible for creating and managing HR functions: hiring, documentation, policies, disciplinary actions, tracking of timesheets, and tracking of time off. Trained.

Waxahachie, TX

Hired to convert contractor based IT support department into an internal employee based support model while simultaneously managing the enterprise network. Designed and built IT department including policies, procedures, inventory control system and job descriptions. Lead IT functional processes including: helpdesk, computer repairs, project management.

Arlington, TX

Handled all accounts receivable, invoicing, auto-pay, payroll processing, customer service and other office work. Maintained proper inventory levels for all supplies. Maintained computerized records of all clients and account balances. Created weekly schedules for 25 employees, tracked and compiled metrics for main office, trained new desk staff for both.

Masters Of Management, Information Technology, 4.0

Baas, Business Administration, 4.0