Heather Baker, Ms/M Email & Phone Number

Dallas, Texas, United States

Manage all aspects of assigned accounts. Complex correction calculations.

Midlothian, Tx

Hired to reorganize, re-design and manage Guest Services Department. Responsible for all event bookings, contracting, invoicing and accounts receivable. Responsible for creating cleaning schedules and scheduling in-house as well as contracted cleaning staff. Liaison for all Salvation Army events at our facility. Managing website, marketing and advertising project for our facility. Direct reports: Guest Services Manager, Housekeeping Lead, Housekeepers, Guest Services Secretary, and cleaning contractors.

Midlothian Area

Business systems/policies/procedures and IT consultant for local small businesses.

Midlothian,Tx

Hired to create processes, policies and procedures to support the business going into a growth phase. Responsible for creating and managing new systems to support current growth initiatives. Responsible for creating and managing HR functions: hiring, documentation, policies, disciplinary actions, tracking of timesheets, and tracking of time off. Trained and supervised office manager, yard supervisor, bookkeeper and receptionist. Managed all IT related issues: new website creation and management, software management, email creations, etc.

Waxahachie, Tx

Hired to convert contractor based IT support department into an internal employee based support model while simultaneously managing the enterprise network. Designed and built IT department including policies, procedures, inventory control system and job descriptions. Lead IT functional processes including: helpdesk, computer repairs, project management, network administration and system administration. Managed a team of three IT employees. Coordinated work of consultants and vendors as needed to complete projects. Construction liaison. Accomplishments: Perfect attendanceCreated and implemented an inventory control system for IT equipment resulting in reduced maintenance costs and improved up-time reliabilityBonuses received for ability to get projects completed on-time and accurately

Arlington, Tx

Handled all accounts receivable, invoicing, auto-pay, payroll processing, customer service and other office work. Maintained proper inventory levels for all supplies. Maintained computerized records of all clients and account balances. Created weekly schedules for 25 employees, tracked and compiled metrics for main office, trained new desk staff for both locations, created and maintained classes and codes in Proschool, handled all computer and software applications, and tracked financials and employee incentive programs. Assisted with hiring/firing of staff, disciplinary actions, and yearly staff reviews.

Masters Of Management, Information Technology, 4.0

Baas, Business Administration, 4.0