• Training and developing new hires and ongoing coaching for existing team members to enhance their skills in handling customer inquiries.• Monitor and evaluate customer interactions to ensure adherence to company policies and standards of service.• Tracking KPI's such as response times, resolution rates, and customer satisfaction scores.• Identifying inefficiencies in the customer service process and implementing solutions to streamline operations and improve the overall customer experience.

• Acting team leader for the video and audio editors.• Auditing online classes to make sure they are mistake-free and compliant with the company's guidelines.

• Educate customers on the products in the store.• Handling online orders.• Maintain and update social media accounts.• Train new employees.