Melanie Baker Email & Phone Number

Munich, Bavaria, Germany

Based in Canada, initially I was the primary wordsmith for content in English. From web pages to long-form regulatory overviews to emails, socials, and scripts. As we've evolved and grown the team, we now have additional smart brains handling a lot of those things. I still do some writing, leveraging my domain, industry, and regulatory knowledge. I also do.

Waterloo, ON

Help organizations determine their target audiences and grow their customer bases with community orientation and great communications.- Write and edit website, social, print, and other content.- Develop social strategy and content to build online presence.- Consult on community development.- Research market and prospect groups to inform company, product.

Waterloo, ON

I wrote a biweekly column called M-Theory about tech: the industry, the people who work in it, and how technology and the companies and people building it affect the broader world, for good or ill.

Waterloo, ON

We're a small team, so we all wear multiple hats. At this point I'm the team's most senior support person, and that still fills the bulk of my days. I provide direct technical and account support to our global customer base. This includes working in our systems and those of our partner organizations, as well as working with domain registries on some.

Waterloo, ON

Be the primary contact and voice for ~800,000 developers and build resources to help them develop and sell great apps.- Created, oversaw, and documented development of community management program and processes.- Administrated developer forums, knowledge bases, and other resources.- Managed high-volume Developer Relations department email account.- Built.

Waterloo, ON

Manage post-acquisition customer/product transition and help get more organizations using Google Analytics in smarter ways.- Created and executed social marketing strategy for Google Analytics Marketing team.- Created infrastructure, populated, and reported on customer feedback to Engineering, Marketing, and Support for product roadmaps, issue resolutions.

Take care of customers, build relationships, manage communications, develop resources, and help people build great things!- Acted as front-line contact for all products, instrumental in growing customer base into tens of thousands.- Triaged, responded to, or escalated questions, inquiries, and issues from consumer, business, and technical audiences..

Ensure Group Benefits’ call centre systems run smoothly. Evangelize and expand knowledge sharing and collaboration among teams with internal social tools.- Developed website and social content.- Educated teams, evangelized collaborative technologies, focusing on communities development and knowledge management.- Wrote scripts, tested, coordinated rollouts.

Education record

Education record

Education record

Education record