Quentin Baker Email & Phone Number

Covington, Ky, Us

41071

Manage Intersystems IRIS integration engine as well as integrations with various EMR software implementations and our own lab software. Advise and oversee projects related to hardware, software, telephone, security and application suites as well as projects maintained by outside managed services. Develop software in C#, PHP and JS for various tools used by employees, as well as oversee web development and portal integration. Managed security and hardware distribution to remote employees.

Newport, Kentucky

Design and write software solutions for all levels of employment in the laboratory, from web-based scripts to database management and primarily custom C# applications and tools specifically written to automate tasks and remove the potential for human error.

Cincinnati, Ohio

Technical support for AT&T Uverse and Business Broadband

Field support calls for a variety of clients from hardware and software to account issues, document the issues using an applicable ticketing system (Unicenter Service Desk, Magic, Remedy, HEAT). Also developed .NET applications to optimize data retrieval significantly reduce call times.

Hardware and software support for large business clients including Windows Domain deployment and support, desktop and laptop computer repair and custom solutions for audio/video conferencing.

Build new computers and repair all manner of hardware or software issues for end-clients and businesses, assist in website development from finding hosting to deploying web applications or custom Content Management Systems via PHP and MySQL.

Internet Service Provider help desk, responsible for taking customer calls and assisting in configuring their Internet connection as well as resolving dial-up and DSL networking errors.

New computer builds and computer repairs from walk-in customers as well as supported business contracts, also store purchasing and onsite maintenance.

Computer repairs and upgrades performed on site for customers on a walk-in bases.. Also performed onsite services ranging from computer repairs to teaching customers how to use their computers.