Offer Support Services: Product Data & DBMGlobal Offer Product Operation (GOPO)Regions: Americas & Latin Americas• Directs the efforts of others in the achievement of the strategic and operational objectives of the group.• Managing Global Projects & Operations for Global Offer Product Operation (GOPO) Tower & Offer Support Services (OSS) Business Unit.• Managing regional transition, Automation, Global Process improvement, Global documentation audit, and regional… Show more Offer Support Services: Product Data & DBMGlobal Offer Product Operation (GOPO)Regions: Americas & Latin Americas• Directs the efforts of others in the achievement of the strategic and operational objectives of the group.• Managing Global Projects & Operations for Global Offer Product Operation (GOPO) Tower & Offer Support Services (OSS) Business Unit.• Managing regional transition, Automation, Global Process improvement, Global documentation audit, and regional cross-support (APJ/EMEA/NA/USA) projects• Manages the hiring, staffing, and maintenance of a diverse and effective workforce (for own Business Unit) • Planned, executed, monitor & control of various Infrastructure projects• Management of organizations infrastructure (servers, workstations& printers) in South East Asia• Responsible for career development/planning, performance, and pay discussions with team members.• Manages and is responsible for project governance and cadence of customer offer types globally across company sales catalogs in conjunction with organizations such as sales, demand/supply, finance,• Resolves customer issues and escalations by providing punctual and accurate resolution to customer-escalated issues. Assign team members to projects identified by the configuration management organization. Show less

Client's Industry: Banking in NZ• Responsible for tracking the overall status of those projects.• Involving SDM meeting with stakeholders on a Weekly basis• Streamline and Automate Processes and Workflows for Projects• Facilitate Team Collaboration and Communication during SDM & Daily Update meeting• Gathering of relevant project data and has to produce information to be presented for review by the management

Client's Industries: Banking, Transport, Communications in AU• Single Point of Contact for Project Tools & Reporting (IPPF/IPWC/PGMP)• Responsible for all Project Managers (total of 32 PMs) on their Late, Potential Late & Due Clients Project.• Managed almost 82 Multiple client accounts under Project Services Tower.• Responsible for WIKI (info & process) for Project Management Office ANZ Clients Account• Provide Project Financial, Resources, and Infra report to IBM… Show more Client's Industries: Banking, Transport, Communications in AU• Single Point of Contact for Project Tools & Reporting (IPPF/IPWC/PGMP)• Responsible for all Project Managers (total of 32 PMs) on their Late, Potential Late & Due Clients Project.• Managed almost 82 Multiple client accounts under Project Services Tower.• Responsible for WIKI (info & process) for Project Management Office ANZ Clients Account• Provide Project Financial, Resources, and Infra report to IBM stakeholders in Melbourne & Sydney on a Daily & Weekly basis.• Agile Explorer, Design Thinking & Cognitive Practitioner IBM Certified• Involving compliance management based on Project data & list using PGMP tool and lead activities that ensure compliance projects list with process and regulation given.(PCR,Revenue,Date,Time & Material,OTC etc) Show less

Industry: IT InfrastructureManaged & responsible for IBM US Service Management

Develop and maintain broad knowledge of the company's business and technology requirements and needs. Develop and maintain system plan including operational requirements, budget requirements, and schedules. Develop and implement MIS policies to ensure data accuracy and security. Develop and implement standardized MIS procedures across all business applications. Develop process improvements for increased efficiency and cost-effectiveness. Plan and manage software and hardware… Show more Develop and maintain broad knowledge of the company's business and technology requirements and needs. Develop and maintain system plan including operational requirements, budget requirements, and schedules. Develop and implement MIS policies to ensure data accuracy and security. Develop and implement standardized MIS procedures across all business applications. Develop process improvements for increased efficiency and cost-effectiveness. Plan and manage software and hardware installations. Perform periodic maintenance and servicing of the MIS system to improve operational efficiency. Monitor MIS performance regularly to avoid unplanned outages and downtimes. Provide customer support for OS issues, network problems, software installations, etc. Conduct training on MIS activities to increase staff expertise. Supervise and motivate the MIS team to work collectively and efficiently. Coordinate with the MIS team to ensure that technology, infrastructure, and operational requirements are met. Plan and manage upgrades of hardware and software systems. Track and monitor the security of hardware and software systems. Recommend and implement new technology solutions to improve productivity. Show less

• Monitoring SLA performance for compliance with organizational needs and requirements based on Helpdesk operations, on-site support, logistics, Vendor, and Suppliers.• Involving in Vendor & Stakeholder meeting and discussion on Maintenance Agreement issue raised by clients and find the best solution for both (Brunei and Thailand Support Issue due to distance and appointed contractor at client’s site)• Taking the initiative to continually develop local site knowledge, technical… Show more • Monitoring SLA performance for compliance with organizational needs and requirements based on Helpdesk operations, on-site support, logistics, Vendor, and Suppliers.• Involving in Vendor & Stakeholder meeting and discussion on Maintenance Agreement issue raised by clients and find the best solution for both (Brunei and Thailand Support Issue due to distance and appointed contractor at client’s site)• Taking the initiative to continually develop local site knowledge, technical expertise, and professional skill• Performed integration of logistic, technical resources, and workflow process as well as objectives into an overall coherent solution.• Involved with Operation Meeting, Services Meeting, Helpdesk Operation Meeting, Support Operation meeting and shared an idea to improve on the Services to an existing customer • Operational delivery• Service Improvement Show less

Business Unit: ASEAN Techline – Plaza IBM Damansara Utama.• Work remotely on any pre-sales technical engagement for POWER System Products.• Assist the Sales Team on IBM POWER System Server products including:-1) Product Information2) Product Positioning3) Consultation on Configuration (incl e-Config)4) Technical Q&A5) Presentation on POWER system material & whitepapers6) Perform Hardware Configuration7) Quick Proposal Template• Support IBM Sales… Show more Business Unit: ASEAN Techline – Plaza IBM Damansara Utama.• Work remotely on any pre-sales technical engagement for POWER System Products.• Assist the Sales Team on IBM POWER System Server products including:-1) Product Information2) Product Positioning3) Consultation on Configuration (incl e-Config)4) Technical Q&A5) Presentation on POWER system material & whitepapers6) Perform Hardware Configuration7) Quick Proposal Template• Support IBM Sales processes and procedures to provide high quality and responsive support to IBM sales channels, document support of each opportunity or request, share expertise and collaborate across Techline and other technical sales groups, help to enable peers in technical sales in the area of expertise.• IBM server sizing & solution design for IBM Server system P & I (IBM i®, AIX®, LINUX®)Business Unit: ASEAN Regional Contact Centre Cyberjaya – Network & Infra• Lead and directed 5 team members for Network & Infra in ensuring project planning, execution, incident & problem management as well as standard service request are conducted in line with set requirements• Implementing and overseeing policies and procedures to ensure consistent storage provisioning, uptime, regulatory compliance, and data protection for RCC internal storage server.• Managed IBM internal end-user feedback and crisis resolution• Provide expert advice in change management, network design, project management & services.• Customer Software quality assurance and testing based on IBM Security guidelines.• Implementing test plans, migration plans, and delivery plans for the projects.• Deliver high-quality solutions to IBM customers to ensure their investment in network & infra technology is consistent with their business objectives• Technical meetings and presentations with IBM customers & Project Management Team Show less

Client: Malaysia Airlines SystemProject : IT Services

Client: IBM Malaysia Taman Tun Dr. IsmailProject: Solectron Asia Pacific (Japan - Malaysia)