Bakhtawar M. Email and Phone Number

• Implementation of internally developed Global HRMS in all SBT Japan offices – Bangladesh, Germany, Kenya, Kyrgyzstan, Malawi, Mongolia, Myanmar, Paraguay, Philippines, Russia, Sri Lanka, UK, USA, Zambia.• Revamping operational procedures• Conducting employee on boarding sessions - communicating company policies and procedures• Designing & conducting Onboarding Readiness Feedback survey & sessions• Building rapport with employees in order to facilitate change management• Developing step by step Standard Operating Procedures for HR & OD• Designing parameters for behavioral peer, employee to manager, and manager to employee evaluation• Developing Workflow Process Authorization• Implementation of internally developed payroll software and streamlining of process• Overseeing integration of available sales software (BeeLinks) & HRMS for all Global offices• Requirement gathering & evaluation of IT related developments in accordance with the structured processes that are being revamped.• Conducted Employee Engagement Survey• Turnover calculation• Maintain headcount stats for management presentation• Monthly Employee Certificate Distribution Ceremony for SBT & Projects• Monthly Newsletter (revamped the newsletter structure, coordination with the design team)• Initiated Leadership Reading Circle• Employee appreciation emails• Prepare Learning & Engagement Budgets & calendars and execute accordingly

• Oversee new hire process, from placing job ads to setting up interviews; follow up with applicant references, send offer letters, explain company policies and benefits, and maintain files regarding all new hires • Using HR software systems• Responding to internal HR related inquiries or requests and provide assistance• Maintaining records of personnel-related data in both paper and the database and ensure all employment requirements are met• Conducting employee on boarding sessions - communicating company policies and procedures• Training new employees with respect to company values

• Working with CHRO to strategically plan HR initiatives that will benefit company and encourage more efficient and beneficial work from employees• Recruiting, screening, interviewing, hiring and dismissing employees as necessary; following all HR processes and procedures• Directing all hiring, conducting employee orientation and facilitating newcomers joining formalities• Reviewing job descriptions for all positions at regular intervals and updating them in consultation with the respective managers • Maintaining, organizing and regularly updating master database (personnel file, personnel database etc.) and employee HRIS information as needed • Responsible for executing management staff payroll for all entities within group • Preparing and processing timely distribution of salaries, bonuses, increments, salary slips, leave encashment and full & final settlements • Checking and processing OPDs, fuel reimbursements, travel & tour expenses etc. and record in relevant software for timely credit of the amount into employees’ accounts • Following up of confirmation records statutory obligations (i.e. Gratuity, SESSI, taxes, bonuses etc.)• Continually educate employees on company policies (i.e. code of conduct, business ethics, grievance handling, disciplinary actions etc.) and keep employee handbook up-to-date• Administering employee compensation & benefits, health/life insurance plans etc.• Fostering cross functional relationships and ensuring managers and employees are properly connected• Regularly meeting with employees for progress reviews, discussing any problems or grievances they may have and staying abreast on company climate and culture while ensuring it stays positive and productive• Assessing training needs and coordinate learning and development initiatives for labor workforce • Implementing and administering performance management processes as per the PMS policy and timelines

• Developed JDs and Job postings for different positions for customer services, marketing, and operations depts.• Conducted phone screening and in person interviews for above mentioned positions• Maintained applicant database for various positions and assisted in maintaining current employees’ database• Research for career page ideas• Helped in strengthening online presence of the company by suggesting to set up a LinkedIn account

• Assisted in HEC audit of M Phil & PhD students• Assisted in management of Journal of Education & Educational Development (JoEED)• Assisted in upgrading of JoEED by HEC• Maintained course interim and audit files

• Interview Scheduling.• Preparing Training Calendars.• Researching Content ideas and material for newsletter.• Organizing data in Excel Sheet (LFAs, Degree Verification Process, etc.)