Bakhtawar Shafi Email & Phone Number

United Kingdom

Pakistan

•Serving as a key liaison between clients and internal teams to ensure the successful delivery of tailored technology solutions that align with client objectives and business growth strategies.•Collaborating closely with clients to understand their unique challenges, providing innovative solutions in areas such as digital transformation, custom software development, and resource augmentation.•Leading resource allocation and team coordination efforts, ensuring projects meet timelines, budgets, and quality expectations.•Developing and presenting persuasive proposals and strategic plans, addressing client pain points and demonstrating measurable ROI.•Partnering with cross-functional teams to uncover opportunities for upselling and cross-selling, enhancing client satisfaction and driving revenue growth.•Fostering long-term client relationships through clear and consistent communication, trust-building, and proactive problem-solving.

Karāchi, Sindh, Pakistan

•Spearheaded the 10Pearls University initiative, a comprehensive professional development platform aimed at upskilling employees and fostering a culture of continuous learning and innovation.•Designed and implemented training programs, workshops, and certification courses to enhance technical, leadership, and soft skills among team members, driving career growth and organizational impact.•Led the design and execution of program management processes across multiple high-impact projects, ensuring delivery aligned with organizational objectives and client expectations.•Directed cross-functional teams to execute complex programs, focusing on optimizing workflows, mitigating risks, and driving consistent project delivery.•Partnered with stakeholders to define program objectives, scope, and KPIs, translating client requirements into actionable program strategies.•Delivered comprehensive executive-level reports, incorporating data-driven insights to highlight progress, risks, and opportunities for optimization.•Managed budgets, timelines, and resources, ensuring programs were delivered on schedule and within financial constraints.•Identified and implemented process improvements, driving operational efficiency and enhancing client satisfaction through continuous delivery excellence.

Karāchi, Sindh, Pakistan

•Managed the complete recruitment lifecycle for Dot & Line, a leading edtech platform, ensuring the acquisition of top-tier educators for its innovative learning programs.•Conducted in-depth candidate assessments, interviews, and evaluations to identify individuals who aligned with the company’s mission of delivering high-quality personalized education.•Designed and implemented efficient recruitment pipelines, optimizing time-to-hire and ensuring alignment with organizational goals.•Partnered with internal stakeholders to understand evolving hiring needs and ensured seamless onboarding of new recruits.•Leveraged data-driven insights and analytics to improve hiring strategies and enhance candidate experience, contributing to the growth and scalability of the platform.•Collaborated on branding initiatives to position Dot & Line as a top employer in the edtech industry.

Karāchi, Sindh, Pakistan

• Assisted in implementing AI-driven solutions for customer experience enhancement, focusing on data analytics and AI algorithms.• Gained hands-on experience in customer segmentation, personalization strategies, and machine learning tools.• Supported teams in delivering innovative AI projects that optimized client operations and customer outcomes.

Karāchi, Sindh, Pakistan

•Contributed to marketing campaigns empowering women in leadership and technology, aligning with gender equality goals.•Created and managed content for digital campaigns, enhancing CIRCLE Women’s presence across social media platforms.•Supported event planning for initiatives focused on women’s entrepreneurship, STEM training, and digital inclusion.

Pakistan

•Actively engaged in youth advocacy and promoted UN Sustainable Development Goals (SDGs) through impactful projects.•Participated in policy workshops and discussions on global development issues such as education, gender equality, and climate change.•Collaborated with diverse teams to execute initiatives fostering cross-cultural understanding and community development.

Pakistan

•Developed marketing strategies for one of Pakistan's leading education-focused nonprofits, driving awareness for quality education initiatives.•Assisted in creating impactful content for social media and campaigns, contributing to TCF’s community engagement and fundraising success.•Supported events and campaigns, leveraging content marketing and storytelling to amplify TCF’s mission.

Bachelor Of Science - Bs, Social Development And Policy, 3.6 (Cgpa)

Activities and Societies: Student government - Cabinet member 2020-2021

Education record

Activities and Societies: Vice President - Entrepreneurship Society, 2016 - 2018 | Badminton Team | Drama TeamA Levels: Economics.