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Walter Bakker Email & Phone Number

Business consultant with expertise in customer experience management, channel strategy and contact center innovation. at DUO (Dienst Uitvoering Onderwijs)
Location: Groningen, Groningen, Netherlands 8 work roles 2 schools
1 work email found @duo.nl 3 phones found area 505 and 150 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 3 phones

Work email w****@duo.nl
Direct phone (505) ***-****
LinkedIn Profile matched
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Current company
DUO (Dienst Uitvoering Onderwijs)
Role
Business consultant with expertise in customer experience management, channel strategy and contact center innovation.
Location
Groningen, Groningen, Netherlands
Company size
2019 employees

Who is Walter Bakker? Overview

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Quick answer

Walter Bakker is listed as Business consultant with expertise in customer experience management, channel strategy and contact center innovation. at DUO (Dienst Uitvoering Onderwijs), a company with 2019 employees, based in Groningen, Groningen, Netherlands. AeroLeads shows a work email signal at duo.nl, phone signal with area code 505, 150, and a matched LinkedIn profile for Walter Bakker.

Walter Bakker previously worked as Senior Adviseur Klantinteractie at Duo (Dienst Uitvoering Onderwijs) and Coördinator Klantinteractie Onderwijsvolgers at Dienst Uitvoering Onderwijs (Duo). Walter Bakker holds Bachelor Of Ict, Management Science, Information And Communication Technology, Business Proces Management, E-Business from Hanze.

Company email context

Email format at DUO (Dienst Uitvoering Onderwijs)

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{first}.{last}@duo.nl
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Profile bio

About Walter Bakker

Experienced Consultant in the fields of Customer Experience (CX) Managament, User Experience (UX), (Omni-)channel Managament, Customer Research and Contact Center Innovations. Started UX- and CX-teams, implemented Live Chat, piloted with Mobile Apps, Chatbots, Automated Textanalysis. Responsible for Customer Satisfaction Surveys. Active in local, national and international networks. Supporter of Gebruiker Centraal ('User needs first'), the CX-Community for Government and part of CX-Leads in government.

Listed skills include Process Management, Prince2, Information Management, Ict, and 16 others.

Current workplace

Walter Bakker's current company

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DUO (Dienst Uitvoering Onderwijs)
Duo (Dienst Uitvoering Onderwijs)
Business consultant with expertise in customer experience management, channel strategy and contact center innovation.
groningen, groningen, netherlands
Website
duo.nl
Employees
2019
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8 roles · 26 years

Walter Bakker work experience

A career timeline built from the work history available for this profile.

Senior Adviseur Klantinteractie

Current
Duo (Dienst Uitvoering Onderwijs)

Groningen, Nederland

Strategic advice on Customer Experience Management (CX), Customer Research, Omnichannel Customer Interaction.

Jan 2021 - Present

Coördinator Klantinteractie Onderwijsvolgers

Dienst Uitvoering Onderwijs (Duo)

Groningen, Netherlands

Developing a Customer Experience Management department, responsible for all omni-channel interactions with students, parents, debtors and other private individuals. The key focus is on (new) online services and making a customer-centric digital transformation on all channels, based on Customer Journey Management (CJ-mapping and CJ-mining).

Apr 2015 - Dec 2020

Adviseur Multi Channel Management

Dienst Uitvoering Onderwijs (Duo)

Groningen, Nederland

Research & Development of the Multi Channel Management (MCM) -strategy for the customer contactcenter of the Dienst Uitvoering Onderwijs (DUO, formerly known as Informatie Beheer Groep (IB-Groep) and Centrale Financiën Instellingen (CFI)), a government agency responsible for the execution of several acts and regulations in the field of education. These.

May 2008 - Dec 2020

Innovation Manager User Experience (Ux)

Dienst Uitvoering Onderwijs (Duo)

Groningen Area, Netherlands

Further developing and implementing User eXperience (UX) / Human Centered Design (HCD) -methods and -resources within the organisation. Strategic advice concerning the total online presence. Product Owner role for multiple websites en portals. Taking initiatives for new innovations.

Jul 2014 - Mar 2015

Teamleader User Experience Team

Dienst Uitvoering Onderwijs (Duo)

Groningen, Netherlands

Start-up and development of a multi-skilled UX-team, based on a standard Human Centered Design-process. The team delivers the design for all of DUO's customer-interactions, mainly the user-interface of the new customerportal.

Feb 2012 - Jun 2014

Member Werkveld Advies Commissie Cmd

Hanzehogeschool Groningen / Hanze University Of Applied Sciences Groningen

Groningen, Netherlands

Communicatiesystemen en Multimedia Design

Jun 2014 - Jun 2016

Business Analyst

Ib-Groep

- Advisering strategisch/tactisch management op kruisvlak Business & ICT (procesoptimalisatie, bedrijfsarchitectuur, businessdevelopment, jaarplannen)- Ontwikkelen Business Cases, preproject analyses, informatieanalyse (uitvoeringstoetsen, situatieanalyses, definitiestudies)- Inhoudelijke leiding bij aanbestedingstrajecten standaardpakketten.

2004 - Apr 2008

Process Manager

Ib-Groep

Groningen, Nederland

Beheer en doorontwikkeling van het intranet, een maatwerk narrowcastapplicatie en de internetportalen.

2000 - 2004 ~4 yrs
Team & coworkers

Colleagues at DUO (Dienst Uitvoering Onderwijs)

Other employees you can reach at duo.nl. View company contacts for 2019 employees →

MB Michelle Buursema Michelle Buursema Colleague at Duo (Dienst Uitvoering Onderwijs) Groningen, Groningen, Netherlands, Netherlands View → AE Andries Everts Andries Everts Colleague at Duo (Dienst Uitvoering Onderwijs) Groningen, Groningen, Netherlands, Netherlands View → BK Bastiaan Komduur Bastiaan Komduur Colleague at Duo (Dienst Uitvoering Onderwijs) Greater Groningen Area, Netherlands View → ID Inge Dekker-Sandifort Inge Dekker-Sandifort Colleague at Duo (Dienst Uitvoering Onderwijs) Greater Groningen Area, Netherlands View → CS Christel Scheerlink Scheerlinck Christel Scheerlink Scheerlinck Colleague at Duo (Dienst Uitvoering Onderwijs) Ghent Metropolitan Area, Belgium View → ML Marieke Lokhorst Marieke Lokhorst Colleague at Duo (Dienst Uitvoering Onderwijs) Netherlands, Netherlands View → KH Karel Huynen Karel Huynen Colleague at Duo (Dienst Uitvoering Onderwijs) The Randstad, Netherlands, Netherlands View → SJ Saskia Jaquet Saskia Jaquet Colleague at Duo (Dienst Uitvoering Onderwijs) Netherlands, Netherlands View → SB Simone Brouwer Simone Brouwer Colleague at Duo (Dienst Uitvoering Onderwijs) Greater Groningen Area, Netherlands View → ST Sandra Tassie Sandra Tassie Colleague at Duo (Dienst Uitvoering Onderwijs) Greater Groningen Area, Netherlands View →
2 education records

Walter Bakker education

Bachelor Of Ict, Management Science, Information And Communication Technology, Business Proces Management, E-Business

Hanze

Bedrijfskundige Informatica (BI) (Business Administration & ICT) Papers on "The Paperless Office", "Knowledgemanagement and ICT"

Management, Economics And Law

Hanze

Management, Economie en Recht (MER)

FAQ

Frequently asked questions about Walter Bakker

Quick answers generated from the profile data available on this page.

What company does Walter Bakker work for?

Walter Bakker works for DUO (Dienst Uitvoering Onderwijs).

What is Walter Bakker's role at DUO (Dienst Uitvoering Onderwijs)?

Walter Bakker is listed as Business consultant with expertise in customer experience management, channel strategy and contact center innovation. at DUO (Dienst Uitvoering Onderwijs).

What is Walter Bakker's email address?

AeroLeads has found 1 work email signal at @duo.nl for Walter Bakker at DUO (Dienst Uitvoering Onderwijs).

What is Walter Bakker's phone number?

AeroLeads has found 3 phone signal(s) with area code 505, 150 for Walter Bakker at DUO (Dienst Uitvoering Onderwijs).

Where is Walter Bakker based?

Walter Bakker is based in Groningen, Groningen, Netherlands while working with DUO (Dienst Uitvoering Onderwijs).

What companies has Walter Bakker worked for?

Walter Bakker has worked for Duo (Dienst Uitvoering Onderwijs), Dienst Uitvoering Onderwijs (Duo), Hanzehogeschool Groningen / Hanze University Of Applied Sciences Groningen, and Ib-Groep.

Who are Walter Bakker's colleagues at DUO (Dienst Uitvoering Onderwijs)?

Walter Bakker's colleagues at DUO (Dienst Uitvoering Onderwijs) include Michelle Buursema, Andries Everts, Bastiaan Komduur, Inge Dekker-Sandifort, and Christel Scheerlink Scheerlinck.

How can I contact Walter Bakker?

You can use AeroLeads to view verified contact signals for Walter Bakker at DUO (Dienst Uitvoering Onderwijs), including work email, phone, and LinkedIn data when available.

What schools did Walter Bakker attend?

Walter Bakker holds Bachelor Of Ict, Management Science, Information And Communication Technology, Business Proces Management, E-Business from Hanze.

What skills is Walter Bakker known for?

Walter Bakker is listed with skills including Process Management, Prince2, Information Management, Ict, Change Management, Rup, Information Analysis, and Itil.

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