Baktha Ashokan Email & Phone Number

Dubai, United Arab Emirates

• Responsible for identifying specific customer needs and crafting business plans on how to achieve them. • To develop a trusted advisory relationship with the customer security operations and design teams.• Delivering technical presentations tailored for technical and non-technical audiences ranging from admins to executive and C-Level.• To Initiate and manage numerous on site and remote proof of concept installations• Working in concurrence with the sales team as the key technical consultant and product advocate for telecom / UC / CC solutions.• Identify all technical areas of assigned accounts to assure complete customer satisfaction through all stages of the sales process.• Responsible for crafting/responding to functional and technical elements of RFIs/RFPs. • Responsible for designing and documenting the architecture/solution proposed.• Interface with Product Management/ Sales Technical Services teams to ensure the execution of project based on customer needs.• Assist sales team through preparation and delivery of technical solutions and statements of work by matching specific client business requirements into effective technical solutions• Strategic Consultant acting as the key technical advisor articulating functional and c Answer to RFI/RFQ/RFP together with the Key Account Sales manager.

United Arab Emirates

PROJECT – FIRST ABUDHABI BANK, U.A.E DEC-2018-Till DateDialer ConsultantBeing a vendor for Aspect software & working as a consultant for collections helped me to develop a unique skill set where I interacted with business & I.T & Vendor - looked after End-To-End design & implementation.I’ve worked as a dialer consultant overlooking the transition of collections from manual calling to Auto dialer calling. Increased frontend (Early Buckets) resolution upto 10% by implementing pool calling which contributed to a significant decrease in NCL.Products Handled – ALM, UIP, AQM (Aspect/ Alvaria), GSM GATEWAY (Matrix).Responsibilities:• Onboarded & Trained TL’s, Staffs on dialer.• Consulted & Implemented the industry best practices based on U.A.E market & client’s infrastructure.• Created strategies for different products/ Buckets based on their portfolio performance.• Implemented additional number capture & dial patterns for effective contact rates.• Worked on the transition of account-owned calling to predictive calling.o Designed campaigns to accompany business needs.• Implemented GSM gateway.• Measured, Monitored & Reported the campaign performance, conversion rates to increase overall resolution. • Implemented proactive outbound campaigns with voice blasts, Smart SMS & IVR implementation.

Chennai Area, India

Life becomes adventures when i got myself into the world of cloud computing and Linux, where i spent many sleepless nights in understanding/virtualizing data centers during last few months of my bachelors life. This is a turning point of my life where i learnt about server farms, core networking, MPLS networks, configuring Linux servers for serving many purposes.Been a stacker of Rackspace - OPENSTACK programme.Key responsibilites: Network support and systems maintenance. Deploying Private cloud environment to provide IAAS. Configuration and maintenance of openVPN server and clients. Worked on integration of cloud instance with MPLS network. Configured cloud infrastructure to provide instances on demand Configured ADS on windows 2008 server. Configured LDAP for providing access to virtual servers.

United Kingdom

Been a person whose life is packed in a suitcase and to travel all over UK for RBS voice migration program. Leaving a bank by midnight after effective migrations not only gets my team leaders attentions also few people living nearby the bank who sometimes asked for I.D.Here i learned a lot about configuring/troubleshooting Cisco's networking products along with multi national work culture, people handling skills, An entry level to team management.Work responsibilities:Deploying/configuring/troubleshooting redundant access layer routers and switches.Installing various types of VOIP phones based on customers requirements.Migrating ATM's and teller machines.Once the migration is successful, running test scripts to make sure its upto the Qos level.Need to do floor walk by next day to explain the features of the phone and to resolve any issues if addressed by customer.

Chennai Area, India

Started my career as a support engineer who assists on call or via remote sessions to meet up with the challenges. An interesting job where i need to liaise with customer to solve effectively.Apart from learning technically this job helped me to improve my phone etiquette, problem understanding/solving skills.

2009 Msc Wireless, Wireless Communication Systems, 1St Class

Undergraduation, Electronics And Communications Engineering

A Levels, Maths, Comp Science, Physics, Chemistry, English