Baktha Ashokan Email & Phone Number

Dubai, United Arab Emirates

• Responsible for identifying specific customer needs and crafting business plans on how to achieve them.
• To develop a trusted advisory relationship with the customer security operations and design teams.
• Delivering technical presentations tailored for technical and non-technical audiences ranging from admins to executive and C-Level.
• To Initiate and manage numerous on site and remote proof of concept installations
• Working in concurrence with the sales team as the key technical consultant and product advocate for telecom / UC / CC solutions.
• Identify all technical areas of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

United Arab Emirates

• PROJECT – FIRST ABUDHABI BANK, U.A.E DEC-2018-Till DateDialer ConsultantBeing a vendor for Aspect software & working as a consultant for collections helped me to develop a unique skill set where I interacted with.
• Onboarded & Trained TL’s, Staffs on dialer.
• Consulted & Implemented the industry best practices based on U.A.E market & client’s infrastructure.
• Created strategies for different products/ Buckets based on their portfolio performance.
• Implemented additional number capture & dial patterns for effective contact rates.
• Worked on the transition of account-owned calling to predictive calling.o Designed campaigns to accompany business needs.

Chennai Area, India

Life becomes adventures when i got myself into the world of cloud computing and Linux, where i spent many sleepless nights in understanding/virtualizing data centers during last few months of my bachelors life. This is a turning point of my life where i learnt about server farms, core networking, MPLS networks, configuring Linux servers for serving many.

United Kingdom

Been a person whose life is packed in a suitcase and to travel all over UK for RBS voice migration program. Leaving a bank by midnight after effective migrations not only gets my team leaders attentions also few people living nearby the bank who sometimes asked for I.D.Here i learned a lot about configuring/troubleshooting Cisco's networking products along.

Chennai Area, India

Started my career as a support engineer who assists on call or via remote sessions to meet up with the challenges. An interesting job where i need to liaise with customer to solve effectively.Apart from learning technically this job helped me to improve my phone etiquette, problem understanding/solving skills.

2009 Msc Wireless, Wireless Communication Systems, 1St Class

Undergraduation, Electronics And Communications Engineering

A Levels, Maths, Comp Science, Physics, Chemistry, English