Balpreet Minhas Email & Phone Number

London, Gb

London, Gb

Horsham, England, United Kingdom

In my role as a IT Business Analyst at RSA Insurance, I have been deeply involved in eliciting, analysing, validating, and documenting requirements across a range of strategic initiatives. Working alongside other Business Analysts, I manage the end-to-end lifecycle of requirements for various projects, ensuring that they align with business objectives and technical feasibility. My role requires extensive collaboration with both business and IT stakeholders, from initial requirements gathering to validation and documentation, all while ensuring successful project delivery.Key Projects and ResponsibilitiesNew Global RSA Website Re-Design - Led the analysis of a new company website. - Gathered requirements from multiple stakeholders. - Collaborated with developers and UX designers to ensure a user-friendly design. - Delivered a final product aligned with business goals.Implementation of a new Cisco Jabber solution (back office) - Data analysis to obtain information of in scope users of the solution - Creation of training material for future users - On boarding all UK and Ireland users successfullyService Now Request Changes - Creation of use case documents - Requirements validated and signed off via multiple meetings/ walkthroughs - Creation of test cases and management of testing from a third party vendor (Wipro)GRC Tool - Analysed existing requirements from a previous BA - Creation of presentation for senior executives of the business to obtain a steer on the initiative - Creation and validation of new requirements from new stakeholders DLG Integration Telephony - Heavy data analysis on multiple set of data for users in the UK and Europe - Creation of multiple data reports for the senior stakeholders to make decisions off - Eliciting requirements via questionnaires, interviews and workshops

Slough, England, United Kingdom

As an IT Business Analyst at FCA Automotive Services, I had the opportunity to be part of a small yet dynamic team of Business Analysts responsible for maintaining and upgrading the vehicle ordering system used by all authorized dealers of McLaren Automotive, Alfa Romeo, Abarth, Jeep, Chrysler, and Fiat. This role allowed me to work at the intersection of technology and business operations, where my primary focus was ensuring that the system remained aligned with the evolving needs of the dealers, the automotive industry, and the company's strategic goals.Responsibilities of the role: - Tested changes across multiple environments, including UAT, Pre-Prod, and Production, to ensure proper implementation.- Created comprehensive test cases for users to follow during testing of new changes to front-end systems.- Generated XML requests to test large data sets, meeting strict business deadlines.- Assisted the support team by resolving front-end platform queries and closing tickets/RFCs.- Liaised with the external vendor to understand how changes could be applied and whether development was required for new functionality.- Facilitated workshops with business stakeholders to gather requirements, which were then communicated to the external vendor when necessary.- Made configuration changes to the front-end system, ensuring they did not impact vendor configurations.- Documented changes using templates and XML tags, storing them for future reference.

Leatherhead, Surrey

Beginning my career as an IT Business Analyst at Premium Credit, I quickly gained responsibility, which accelerated my learning and helped me grasp the fundamentals of business analysis. I worked across a variety of incremental and agile projects, managing several as the sole IT BA throughout the SDLC. These projects included creating a new Premium Credit website, redesigning portals for insurance brokers and customers, implementing a new payments portal with APIs, making GDPR compliance changes, enhancing systems for vulnerable customers, and improving call centre portal functionality.Key Projects:New Premium Credit Website - Led the development of a new company website. - Gathered requirements from stakeholders. - Collaborated with developers to ensure a user-friendly design. - Delivered a final product aligned with business goals.Insurance Broker and Customer Portal Redesigns - Redesigned portals to enhance user experience and simplify navigation. - Improved functionality, leading to reduced support queries. - Increased user satisfaction through better usability.New Payments Portal with APIs - Led the creation of a new payments portal. - Integrated APIs to streamline payment processes. - Ensured compliance with financial regulations and implemented robust security features.GDPR Compliance - Analysed data handling processes to ensure GDPR compliance. - Identified compliance gaps and implemented necessary system changes. - Ensured protection of customer data and adherence to regulatory requirements.Vulnerable Customer Support Enhancements - Improved systems to support vulnerable customers. - Enhanced accessibility features for better user support. - Ensured compliance with industry standards by collaborating with customer service teams.

Higher National Diploma, Digital Technology Solutions (Business Analysis)

A-Levels

3 A Levels - Graded BBC 1 AS Level - Graded C

Gcses

10 GCSEs A*-C Including English/ Mathematics