Bala Chander S Email & Phone Number

Chennai Area, India

SPMS Service Manager for Optus in Australia. Managing and Governing Spare Management Process End to End, Warehousing across the continent. Customer Service Management (Optus), Logistics Service Provider Management, Supply Chain Management and coordination, Sub-contractor Service Management, Nokia Field Force Support Management, Governance on deliverables , Inventory Management, Onshore Support Management, Spare Planning and forecast, OPEX reduction, Inovice Validation and approving, handling internal and external escalations, Monthly CCA and Yearly Physical Stock Audit, Contract managemnet, Process improvment, driving continous improvement plan, handling mulitple vendors. Guiding and driving team members daily on their task accomplishment up to the customer expectations.

Chennai Area, India

Managing Western Australia Field force team from remote location and scheduling their site visits and governing day to day activities for Vodafone and Optus.

Chennai Area, India

 Responsible for Key deliverables of Critical Incident Management, Problem & Change Management teams.  ITIL process excellence in Service Management functions as Incident, Change & Problem Manager. Deliver the end to end service management activities to meet the customer expectation and satisfaction through CSAT and Service Improvement Plan.

Chennai Area, India

1. Functioning as the Deputy manager in IP & Data ensuring that the operational process and procedures are followed by engineers and initiating the corrective action to restore customer service within SLA and working towards CSAT improvements.2. Manage, lead & develop a team of 100+ engineers for ensuring operational accountability of service assurance of commercial customers across the globe. Responsibilities also include day to day Operations, handling escalations, prioritizing and assignment of incidents.3. To manage the performance of all team members via the process of Straight Talking (Performance Management Process) and to identify and address colleague issues and potential areas for concern professionally, in order to maintain colleague discipline and morale.

Chennai Area, India

1. Functioning as the duty manager in the NOC floor during shift ensuring that the operational process and procedures are followed in the floor by the engineers and initiating the corrective action to restore customer service within SLA and working towards CSAT improvements.2. Manage, lead & develop a team of 65 engineers for ensuring operational accountability of service assurance of commercial customers across the globe. Responsibilities also include day to day shift management, handling escalations, prioritizing and assignment of incidents.3. To manage the performance of all team members via the process of Straight Talking (Performance Management Process) and to identify and address colleague issues and potential areas for concern professionally, in order to maintain colleague discipline and morale.

Chennai Area, India

 Proud to be one among the team who designed and implemented You Telecom - Chennai ISP architecture that is currently offering internet access services, voice over IP for SOHO and corporate accounts, for commercial and residential customers.  In charge of managing Chennai Networks by troubleshooting various nature of complaints related to Cable modem technology and routing. Defining Internet Access Policy and maintenance.  Optimize daily operational tasks; participate in defining and managing escalation procedures required for Service Provider adhering to best practices Coordinate multiple activities simultaneously and respond effectively to wide range of business technology needs.  Monitoring Bandwidth on Cisco 7200 series Vxr router and Interacting with Backbone ISP for Link problems (Railtel, Bharti & Vsnl)

Chennai Area, India

 Performing as a Server Admin/Network Engineer was responsible for Windows servers administration and centralized help desk support for approximately five hundred end-users in twelve regional offices throughout the country.  The support services included: planning, analysis, troubleshooting, integration, installation, operations, maintenance and administration for onsite computer systems. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed. Handled HP/Compaq/Digital/Dell Servers setup, installation, troubleshooting, as well as various peripherals, updating firmware, Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, A

Education record

Mcse, Network And System Administration/Administrator, 95%

Ccnp (Cisco Certified Network Professional), Computer Systems Networking And Telecommunications, 98%