As a Technology Analyst in Finacle CRM—a banking Customer Relationship Management (CRM) product—I have extensive experience working with various banking regulatory requirements, including Compliance, KYC (Know Your Customer), and AML (Anti-Money Laundering) checks. I’ve collaborated with clients across regions such as Middle East and Africa, South East Asia, USA, UK, and India. My colleagues and clients recognize me for my strong analytical and learning skills, as well as my ability to understand customer requirements and exceed expectations. I’ve been involved in Requirement Gathering, Business Process Definition, Solution Designing, Customization Development, UAT (User Acceptance Testing), SIT (System Integration Testing), and providing support during the live and post-live phases.