Bala Venkat Email & Phone Number

Chennai, Tn, In

India

- Salesforce CRM Competency Lead for Commerce Cloud solutions comprising 100+ Commerce associates from B2B and B2C Salesforce Commerce solutions- Business, Solutions and Delivery Lead for Salesforce Commerce Sales Support, Business enablement, GTM Strategy- Developing Growth plan for an incubating Commerce Practice with a Team of 50+ Cloud Craze B2B and Demandware B2C Consultants- Certified Salesforce Consultant - Trained & Certified in Sales, Service, App Developer, B2B Commerce… Show more - Salesforce CRM Competency Lead for Commerce Cloud solutions comprising 100+ Commerce associates from B2B and B2C Salesforce Commerce solutions- Business, Solutions and Delivery Lead for Salesforce Commerce Sales Support, Business enablement, GTM Strategy- Developing Growth plan for an incubating Commerce Practice with a Team of 50+ Cloud Craze B2B and Demandware B2C Consultants- Certified Salesforce Consultant - Trained & Certified in Sales, Service, App Developer, B2B Commerce, B2C Commerce and CMS Show less

Oracle Practice Business Leader for Financial Services Industry Vertical, responsible for Sales Support, Business enablement, GTM Strategy with a Competency strength of 800+ consultants. Core competency in Business development services for on-premise and cloud services business for Financial Services industry. As part of pre-sales activities, actively partner with Solution Architect in Pre Sales activities across various Service Lines.Held additional Delivery Responsibilities in this Period… Show more Oracle Practice Business Leader for Financial Services Industry Vertical, responsible for Sales Support, Business enablement, GTM Strategy with a Competency strength of 800+ consultants. Core competency in Business development services for on-premise and cloud services business for Financial Services industry. As part of pre-sales activities, actively partner with Solution Architect in Pre Sales activities across various Service Lines.Held additional Delivery Responsibilities in this Period delivering programs for Large Global Financial services clients in areas of - Payment solution, Oracle Financials, Business Intelligence and Billing transformation program for a Large Payments Client, Platform migration from legacy Call center solutions to CRM platform Show less

Chennai

Managed a 300+ ERP & CRM workforce in Oracle Solutions Practice across multiple locations in India, USA and UK for Financial Services Clients with full accountability for Project Delivery, Profit & Loss, Workforce Utilization, competency development and support to sustainable business growth. Portfolio comprises engagements across following Technologies in Oracle - PeopleSoft, EBS, ORMB, core Database services - within Financial Services vertical catering to Implementation, Upgrade and AVM… Show more Managed a 300+ ERP & CRM workforce in Oracle Solutions Practice across multiple locations in India, USA and UK for Financial Services Clients with full accountability for Project Delivery, Profit & Loss, Workforce Utilization, competency development and support to sustainable business growth. Portfolio comprises engagements across following Technologies in Oracle - PeopleSoft, EBS, ORMB, core Database services - within Financial Services vertical catering to Implementation, Upgrade and AVM service lines; and spread across HCM, FSCM, CRM and EPM domains. Experience leading GTM campaign to advise 9.2 upgrade and POV on 9.2 coexistence and transition to HCM cloud campaign for PeopleSoft customers aligning with Oracle’s roadmap, and providing conceptual idea on fitment of ORMB and FAH solutions for Customers with relevant Business imperatives. Show less

- Implemented a comprehensive Oracle PeopleSoft CRM Call Center Solution that transformed the Client-care experience for one of the largest Global institutions. Complex roll-out included retiring multiple legacy applications, IVR and Telephony integration, Customer self-service portal, Email Automation- Lead PeopleSoft Techno Functional Consultant for a Merger & Acquisition program involving integration of Case management system with the firm's Legacy applications. - Designed API… Show more - Implemented a comprehensive Oracle PeopleSoft CRM Call Center Solution that transformed the Client-care experience for one of the largest Global institutions. Complex roll-out included retiring multiple legacy applications, IVR and Telephony integration, Customer self-service portal, Email Automation- Lead PeopleSoft Techno Functional Consultant for a Merger & Acquisition program involving integration of Case management system with the firm's Legacy applications. - Designed API strategies for straight through processing needs to automate inquiry resolutions for Client care back office teams - Successfully managed Delivery Teams for several other Oracle Call Center, Sales and HR implementation and upgrades engagements for Leading banks in US and Europe Show less

- Lead PeopleSoft Techno Functional for Global HR program at a Large Hospitality Client. Instrumental in developing custom solution for Annual benefits & store employees’ bonus calculations- Part of the Team that implemented Company’s internal PeopleSoft HCM & Finance suites. Played lead programmer role for developing custom Billing solution for Company’s 1,000 + Customer projects- Implemented Time & Expenses solution in PeopleSoft as part of Self Service module rolling out to 15,000+… Show more - Lead PeopleSoft Techno Functional for Global HR program at a Large Hospitality Client. Instrumental in developing custom solution for Annual benefits & store employees’ bonus calculations- Part of the Team that implemented Company’s internal PeopleSoft HCM & Finance suites. Played lead programmer role for developing custom Billing solution for Company’s 1,000 + Customer projects- Implemented Time & Expenses solution in PeopleSoft as part of Self Service module rolling out to 15,000+ employees Show less

Master Of Science (Distant), Computer Software Engineering

Bachelor Of Engineering (B.E.), Electrical, Electronics And Instrumentation