19+ years of total experience in IT industry• Experience in Leading different teams for Delivery, guiding them through technical challenges and motivating the team to deliver nothing but the best.• Experience in SAS, Teradata, Mainframe. • Experience in Managing tough projects and has consistently delivered value to internal and external customers. • Excellent interpersonal and client communication skills and a good team player with ability to meet stringent timelines and work under pressure, Dynamic Leadership with strong client interfacing skills• Effective focus on managing escalations with Customers on delivery issues. Led complex projects and used to working in tough environments.
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Onsite Lead - Initiative TeamInfosys Sep 2018 - PresentMoline, Il• Managing client expectations and be SPOC to customer for all technology related discussion. Technical discussion with customer SME & stakeholder’s in order to provide technical leadership to the engagement. Technologies Involved: SAS, Unix, R • Engaged with Client for AWS migration Initiative working in Agile operating Model• Led an Application Modernization project• Data collection and identify redundancies between systems/data stores; Conceptual design, ETL framework, High level design and Low level design reviews• Review existing model and improve physical structures through usage, volatility study and appropriate index design• Oversee and planning development through SIT, UAT and implementation• Post production review, measure performance effectiveness and measure savings• Leading team in meeting client expectations and responsible for end to end delivery -
Portfolio LeadInfosys Jun 2003 - PresentBangalore -
Scrum Master/AnalystInfosys Aug 2016 - Aug 2018Bangalore• Performed the role of SAS data analyst. Provide data driven insights and advices in regards to marketing strategy and performance. Execute recurring and adhoc direct marketing list pulls with minimal supervision. Participate in developing campaign reporting process. Perform in-depth campaign analyses and research using large volumes of consumer data. Generate Adhoc and recurring reports. Other duties may be assigned. Evaluate and recommend new tools and methodologies to assist with change management and perform upgrades of the SAS environment when necessary• Responsible for planning team’s user stories and their priorities• Involved in technical discussion for designing scalable solution• Prepare estimations, release plan and road map for future releases -
Onsite Lead - Initiative TeamInfosys Dec 2013 - Jul 2016Charlotte, North Carolina Area• Performed the role of SAS Architect. Key responsibilities include design, architect, and support highly available and resilient SAS environment for the ongoing projects.• Performed the role of Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance • Practice Agile methodology which involves PSI and Sprint planning, daily stand up meeting, Backlogs grooming, Features demo to business users and deployment with required documentation.• Leading Development of Highly available, Cost efficient, Fault tolerant and scalable architecture using SAS• Analyze application behavior and implement enterprise automation and machine learning using proprietary platform -
Onsite Portfolio LeadInfosys Mar 2013 - Nov 2013Charlotte, North Carolina AreaCMT (Consumer Marketing technology) is associated with different application enhancements and support of applications involving SAS campaign solutions, Campaign history databases. Technologies Used: SAS, Mainframe• Executed critical major enhancements and Development projects.• Ensure Adherence of IT standards and Agile workflow management with client, quality and risk management, transition managing, enabling tools framework in team, Knowledge management and to introduce new initiatives every quarter• Used process database to baseline process capability which benefits the user to plan future tasks by providing estimated efforts• Used QA tool effectively for tracking of operational parameters like productivity, slippages, etc. Also monitoring defect slippage and defect injection rate, etc. Helped in taking appropriate corrective and preventive action to align the performance to quality -
Scrum Master/Project LeadInfosys Apr 2011 - Feb 2013BangaloreEcommerce team provides end to end technical support and accountability in a leading banking industry's ecommerce production environments. Technologies Involved: SAS, Mainframe, Unix. Was responsible for the below activities:•Schedule, Monitor, review and Control the initiatives/Production Support projects.• Project tracking, Control and Report, People management, Project Operations Management.Proposals, Estimation, Resource planning• Quality planning, Risk planning, perform portfolio analysis, Plan transition and transition activities, Client management and Knowledge management. -
Technical LeadInfosys Jan 2010 - Mar 2011Chennai Area, IndiaMKT L3 team, supporting a suite of 23 applications spanning across various technologies including SAS, Mainframe, Open Systems, Vendor product technologies. Was responsible for the below activities:• Responsible for project delivery• Guided, helped the initiative team for the requests and ensured the deadlines were in met in the challenging environment.• Contributed through review and suggestions for Performance improvements that were done in Mkt. • Mentored the team to do fixes and automations, which resulted in a reduction of 11% in the tickets.• Leading development of automation tools and techniques for faster development, quality management, problem management and continuous improvement• Leading development of continuous integration models, enabling building test driven solution design and deployments -
Technical LeadInfosys Dec 2007 - Dec 2009Chennai Area, IndiaCSS (Corporate Staff) L3 and initiatives team, Supporting the DSM (Decision Support) SAS & Mainframe applications, Reports and Supporting the Measurements Applications Actuate reporting - Recognition and rewards, Customer relationship value, Associate performance measurement System applications.Performed the below duties:• Executed the Critical Major enhancements end to end in SAS - BCCS conversion of NW and Military bank.• Estimation and reviews of all Major enhancements worked by the team• Using the Experience in the Maintenance team, had suggested a pool of Major enhancements to be executed for DSM applications for the year, thereby creating a separate DSM initative of 4 members, in addition to the existing team of 6 members.• Responsible for Project Delivery to Client -
Onshore Tech LeadInfosys Aug 2005 - Nov 2007Jacksonville, Florida AreaDSM (Decision Support and Marketing) reports are in-house reports developed on the SAS for servicing the decision support activities of the business partners. These reports are part of a leading banking industry which is used for campajgn decision making and this application suite is focused on delivering the reporting Solutions. Handled production support of 30 applications.• Major Enhancements for SAS 8.2 reports and production support in onsite• HLQ Migration plan - Created and maintained the technical plans for the move to a new mainframe high level qualifier efficiently. Executed within a short time frame (2.5 months) and Transitioned 30 reports to the new client team. • Handled Production support of 30 applications. Was the Primary support and there was no back up in onsite during the entire period.• 15 Major enhancements completed over this period.
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Offshore DeveloperInfosys Jun 2004 - Jul 2005Chennai Area, IndiaDSM (Decision Support and Marketing) reports are in-house reports developed on the SAS for servicing the decision support activities of the business partners. These reports are part of a leading banking industry which is used for campajgn decision making and this application suite is focused on delivering the reporting Solutions. Worked on the major enhancements as a offshore developer.• Major Enhancements for SAS 8.2 reports• Worked on the complex analysis request - Overall Fleet Model Conversions. -
Offshore DeveloperInfosys Jun 2003 - May 2004Chennai Area, IndiaMII the W data warehouse production environment is deployed on NCR/Teradata. Handled the major enhancements and was involved in fine tuning many complex Teradata queries. End to end data warehouse project experience.• Handled the Major enhancement of RMBP3000, which involved the biggest and complex copybook in Gen1
Bala S Education Details
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Industrial Production Technologies/Technicians -
Alagappa Matriculation SchoolComputer Science -
Swami Vivekanada VidhyalayaSchool
Frequently Asked Questions about Bala S
What company does Bala S work for?
Bala S works for Infosys
What is Bala S's role at the current company?
Bala S's current role is Onsite Lead Infosys.
What schools did Bala S attend?
Bala S attended Madras Institute Of Technology Campus, Alagappa Matriculation School, Swami Vivekanada Vidhyalaya.
Who are Bala S's colleagues?
Bala S's colleagues are Pallavi Sharma, Praveenkumar V, Saikiran Bethi, Kajal Bhangale, Akhila Reddy, Tushar Bobade, Vikas Singh.
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