Balamurugan Singaram Email & Phone Number

United Arab Emirates

Abu Dhabi, United Arab Emirates

• Architected and implemented agile, scalable shared IT services to accelerate healthcare & government initiatives. • Spearheaded cybersecurity wing by onboarding various network security, Information Security and SD WAN based vendors such as Palo Alto & Cisco. Generated revenue over xxxM AED/year. • Designed and implemented Zero-Trust enterprise architecture, significantly improving overall security posture and decreasing unauthorized access attempts. Enhanced security posture with endpoint protection, MFA, PKI, and vFirewalls.• Established strategic vendor relationships, conducted market analysis and competitor research to identify growth opportunities and penetrate new markets. • Developed and executed enterprise IT strategy, aligning emerging technologies with business objectives, resulting in enhanced competitive advantage for closing deals. • Spearheaded pre-sales solutions and bid enablement, conducting comprehensive RFP analysis, technical solution design, and POC presentations.• Collaborated Cross-functionally with sales teams, marketing, and product management to align strategies and optimize go-to-market initiatives.

Dubai, United Arab Emirates

• As Technical Manager, developed and executed enterprise IT strategy catering to hospitality sector such as Louvre - Abu Dhabi, SEHA etc. • Delivered measurable results, including cost savings, process efficiencies, and enhanced capabilities to support business growth and innovation. Able to cut costs down by 40% to provide a competitive bid during RFPs. • Designed and implemented tailored IT solutions, integrating hardware and software to meet diverse client needs – private, commercial, enterprise & government based customers. • Conducted infrastructure assessments, developing architecture frameworks that aligned IT assets with business goals, leading to boosting IT efficiency.• Conducting detailed analysis of complex data center infrastructure based on products from leading players like Cisco, F5, Dell, Fortinet, Juniper, Huawei. Analyzed process requirements, identified gaps and provided solutions within definition of scope of project.

Abu Dhabi, United Arab Emirates

• Introduced emerging technologies, including network automation tools and software-defined networking (SDN), to optimize data center operations, improve scalability, and enhance agility.• Led the development and implementation of a shared private cloud services network for eight operating companies, streamlining operations, and reducing infrastructure costs.• Solutions Delivery: Designed enterprise-wide technology solutions, optimizing networks, platforms, and IT infrastructure, enhancing system performance and cutting operational costs.• Technology Planning: Formulated and instigated organization-wide technology strategies, aligning IT initiatives with corporate objectives, enabling faster delivery of business projects.• Technology Procurement: Led procurement of new hardware and software solutions, optimizing CAPEX and OPEX allocations, resulting in cost savings on major IT investments.• Infrastructure Assessment: Conducted in-depth infrastructure assessments, collaborating with stakeholders to develop architecture frameworks that aligned strategy, processes, and IT assets with business goals, improving IT-business alignment

Bahrain

• • Led pre-sales activities, including building SOW, solution design, and proposal development, resulting in an increase in new client acquisitions and account augmentation.• Collaborated with sales team and account managers to identify customer needs and tailor solutions to meet specific requirements, resulting in increased revenue.• Designed and implemented Cisco-based network solutions for enterprise clients, ensuring scalability, security, and reliability.• Provided technical expertise and guidance to clients during solution implementation, troubleshooting, and post-deployment support.• Stayed abreast of emerging technologies and industry trends to recommend innovative solutions that drive business value.

Muscat

Experience in architecture design, administering and troubleshooting of VOIP, LAN, WAN, IPv4, IPv6, DHCP, wireless network routing and switching devices in production datacenter environments • Configuration & Troubleshoot of Cisco CallManager Clusters, Standalone Unity Voicemail integration, Dial Plans, Call Blocking, Quality of Service, (QoS) and Voice Gateway Communication with Local, Regional and Long Distance Carriers, Multicasting; Infrastructure, cabling, site to site migrations and connection to MPLS and L2TP carrier networks, VPN Connectivity between sites.• Cisco UCCX/IPCC Express 3.5 ,4.x, 7.0 & 8.0 Solution Deployment and Support.• Cisco IP Telephony Solution Deployment and Support• Experience with Design, configuring and troubleshooting Cisco Call Manager 4.x, 5.x,6.x,7.x, 8.x• Experience in configuring Callmanager Proteus Billing Software.• Experience Voice recording Redbox & Myna Voice Solution Standalone and Centralized Solution. • PGW 2200 Configuration and Support.• Experience with Voice Gateways AS5300, AS5400 and Gatekeepers.• Consult, assess or audit, design and interview customers to determine highly technical requirements.• Convert requirements into actionable scope of work.• Coordinate proof of concept testing.• Perform analysis of the networking problems as well as provide highest-level crisis management.• Ensure familiarity with Customer network planning, implementation and support processes and procedures.• Design of Various integrations of Cisco with Multiple Vendors like OCS,LYNC 2011Avaya, Nortel, Ericsson, Astra, LYNC etc.• Experience in routing protocols such as RIP, IGRP, OSPF & EIGRP.• Experience with configuring and troubleshooting NAT, PAT, and ACL etc.• Experience of Configuring and Troubleshooting Voice Protocols such as MGCP,SIP and H.323• Experience with Configuring and troubleshooting T1 PRI, T1 CAS, FXO, FXS• Provide support for highly complex Network Upgrades and Network Migration activities.

Chennai

Cisco Technical Assistance Center